Darla Moran
Valley Park,MO
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. With the desire to learn and grow within the IKEA family.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
IKEA
St. Louis, MO
02.2022 - Current
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store systems for merchandise at other sites
- Prepared merchandise for the sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Recommended accessories and complementary purchases to boost revenue
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Use tracking tools to help sales performance
- Assisted customers with product selection, sizing and styling.
- BESTA planner
Housekeeper
Self Employed Services
Valley Park, MO
06.2006 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Changed bed linens and towels, tidied up rooms.
- Organized closets with hangers for guests' clothing items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Adhered to a professional house cleaning checklist
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
UX/UI -
LaunchCode
01.2019
Fine Arts -
St. Louis Commity Colage
05.2001
Skills
- Customer service
- Communication skills
- Problem Resolution
- Adapt to diverse groups
- Sales strategy
- Sales Experience
- Organizational Skills
- Display Setup
- Multi-Tasking Strength
- Building Rapport
- Listening Skills
- Excellent Communication Skills
- Merchandising Understanding
- Merchandising Knowledge
- Superb Time Management
- Flexible Schedule
Certification
ShopKeeper Training IKEA-2023
Awards
IKEA Employee of the Month -February-2023
Timeline
Sales Associate
IKEA
02.2022 - Current
Housekeeper
Self Employed Services
06.2006 - Current
UX/UI -
LaunchCode
Fine Arts -
St. Louis Commity Colage