Summary
Overview
Work History
Education
Skills
Websites
References
Activities
Timeline
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DARLEEN BLAIS

North Smithfield,RI

Summary

Over 20 years of experience in administrative and customer service roles, with 5 years dedicated to financial aid. Demonstrated expertise in managing office operations and enhancing customer experiences. Exceptional multitasking and time management skills drive productivity in dynamic environments. Focused on fostering positive client interactions and ensuring satisfaction.

Overview

15
15
years of professional experience

Work History

Information Service Tech II

Rhode Island College
08.2017 - Current
  • Answered inquiries and provided information on student financial aid, including FAFSA.
  • Updated and maintained current materials for distribution, including scholarship lists.
  • Interviewed and hired student staff, ensuring alignment with office needs.
  • Trained and supervised student staff, enhancing operational efficiency.
  • Managed payroll for student staff, ensuring accurate and timely processing.
  • Hosted FAFSA workshops and represented office at college events to promote services.
  • Maintained appointment calendars for counselors to optimize scheduling.
  • Processed data using software applications while adhering to state and federal regulations.

Reception Customer Service Specialist II

RI Department of Education
12.2015 - 08.2017
  • Greet clients
  • Maintain appointment calendars
  • Assist Senior Staff
  • Operate and manage telephone switchboard
  • Document complaints
  • Provide pertinent information regarding any requests ie: Immunization records, Kindergarten lotteries, charter schools, etc
  • Verify hearing dates
  • Special Ed & Transportation requests
  • Maintain scheduling for 'Teacher of the Year' candidate interviews and documentation processing
  • Maintain spreadsheets of candidates for 'Teacher of the Year' awards
  • Processing of 'Teacher of the Year' awards

Paralegal Aid

Office of Child Support Services
09.2010 - 12.2015
  • Greet clients
  • Maintain appointment calendars
  • Maintain conference room, Master file, legal court files, warrants and subpoenas
  • Responsible for court calendars daily for four courtrooms
  • Report to attorneys and Supervisor
  • Perform legal research
  • Expedite files
  • Verify change of venue

Education

Criminal Justice - Criminal Justice concentration with many Computer Electives

CCRI
04.2025

English Literature - One semester of English Literature

JOHNSON & WALES
10.1994

Access - One class dedicated to Microsoft Access Database Software

BRYANT COLLEGE
06.1993

Office Information Specialist - Certificate earned in Office Information Systems 3

NASSON INSTITURE
10.1989

Skills

  • Active listening
  • Self-starter
  • Excel proficiency
  • Microsoft Office Suite
  • Customer service excellence
  • PeopleSoft expertise

References

Upon request

Activities

  • Spending time with my boys
  • Going for coffee with friends
  • Reading

Timeline

Information Service Tech II

Rhode Island College
08.2017 - Current

Reception Customer Service Specialist II

RI Department of Education
12.2015 - 08.2017

Paralegal Aid

Office of Child Support Services
09.2010 - 12.2015

Criminal Justice - Criminal Justice concentration with many Computer Electives

CCRI

English Literature - One semester of English Literature

JOHNSON & WALES

Access - One class dedicated to Microsoft Access Database Software

BRYANT COLLEGE

Office Information Specialist - Certificate earned in Office Information Systems 3

NASSON INSTITURE

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DARLEEN BLAIS