Darlena Boley
Saint Marys,WV
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
22
22
years of professional experience
Work History
Telemarketer Manager
Civic Development Group
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Activity Director
Belmont Healthcare Center
09.2019 - Current
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Coordinated with other entertainment venues to create joint promotional events.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Caregiver
Self Employed Services
06.2001 - 09.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Medical Assistant - Medical Assistant
Mountain State College
Parkersburg, WV11.2008
General -
St Mary’s High School
Saint Marys, WV05.1987
Skills
- Selling Skills
- Conflict Resolution Techniques
- Cold calling
- Schedule Management
Timeline
Activity Director
Belmont Healthcare Center
09.2019 - Current
Caregiver
Self Employed Services
06.2001 - 09.2019
Telemarketer Manager
Civic Development Group
Medical Assistant - Medical Assistant
Mountain State College
General -
St Mary’s High School
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