Darlena Burgess
Fisherville,KY
Summary
Dedicated eligibility specialist with a strong focus on customer satisfaction and compliance evaluation. Proven ability to streamline processes and enhance client interactions, ensuring timely and accurate assistance. Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Results-driven eligibility specialist with extensive experience in application assessment and compliance evaluation. Known for exceptional attention to detail and effective collaboration to improve processes, committed to delivering outstanding client service and satisfaction.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
Department Of Community Based Services
Jeffersonville , IN
03.2021 - 05.2026
- Reviewed applications for eligibility in community assistance programs.
- Conducted interviews to gather necessary information from clients.
- Evaluated client documentation for compliance with program regulations.
- Collaborated with team members to improve eligibility determination processes.
Server
Bell A Romas
New Albany , IN
03.2018 - 05.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Processed payments accurately and efficiently at the end of each meal service.
- Handled customer complaints professionally, striving for immediate resolution.
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Science - Human Services
Jefferson Community And Technical College
Louisville, KY05-2006
High School Diploma -
Ballard High SChool
Louisville KY06-1988
Skills
- Application assessment
- Compliance evaluation
- Client documentation
- Data entry accuracy
- Policy interpretation
- Customer relationship management
Accomplishments
- Deans List 4.0 GPA
Timeline
Eligibility Specialist
Department Of Community Based Services
03.2021 - 05.2026
Server
Bell A Romas
03.2018 - 05.2026
Associate of Science - Human Services
Jefferson Community And Technical College
High School Diploma -
Ballard High SChool