Darlene Hand
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
03.1987 - 12.2022
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Cheyney University of Pennsylvania
Cheyney, PA05.1985
Skills
- Document and Records Management
- Microsoft Windows
- Typing Proficiency
- Understanding Customer Needs
- Call Center Operations
- Speaking
- Microsoft Word
- Time Management
- Grammar
- Active Listening
- Problem-Solving Ability
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Internal Revenue Service, IRS
03.1987 - 12.2022
Cheyney University of Pennsylvania
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