Darlene Jackson
Henderson,NV
Summary
Results-driven Customer Service Coordinator with expertise in resolving conflicts and enhancing customer satisfaction. Proven ability to manage ticketing systems and improve processes, ensuring efficient service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Coordinator
American Airlines
Las Vegas, Nevada
10.2000 - 10.2025
- Coordinated customer inquiries and resolved issues to enhance overall satisfaction.
- Assisted passengers with ticketing and check-in processes seamlessly.
- Managed flight schedules and communicated changes to customers promptly.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
- Organized customer service events to enhance engagement., including responding to inquiries, resolving complaints, and providing product information.
- Built strong relationships with customers to foster loyalty and ensure ongoing satisfaction.
- Monitored customer feedback to identify areas for improvement in service.
- Collaborated with internal departments to enhance service delivery standards.
- Trained new staff on customer service protocols and best practices.
- Provided support to team members during peak travel times effectively.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Cal State Hayward
Hayward, CASkills
- Customer relationship management
- Ticketing systems
- Service enhancement
- Customer service
- Conflict resolution
- Team collaboration
Timeline
Customer Service Coordinator
American Airlines
10.2000 - 10.2025
Cal State Hayward