Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Darlene Pace

Glendale,AZ

Summary

With a passion for fostering strong client relationships and enabling their success, I have led a successful Onboarding Specialist team in the real estate tech industry. Throughout my career, I have consistently driven customer satisfaction, retention, and revenue growth. I always strive to exceed client expectations by leveraging innovative solutions. My dedication to understanding client needs, combined with a strategic approach, empowers me to guide my team in delivering exceptional service and driving impactful results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager of Onboarding Team

Lofty
10.2022 - Current
  • Passionate about fostering strong client relationships and enabling their success, I lead a dynamic Onboarding Specialist team in the real estate tech sphere
  • With a proven track record of driving customer satisfaction, retention, and revenue growth, I thrive on leveraging innovative solutions to meet and exceed client expectations
  • My dedication to understanding client needs, coupled with a strategic approach, enables me to guide my team to deliver exceptional service and drive impactful results

Lead Onboarding Specialist

Chime Technologies
01.2022 - Current
  • As a Lead Onboarding Specialist, I am responsible for overseeing the Onboarding Specialist team and motivating them to complete their job duties effectively
  • My duties include training new employees, answering the teams questions, providing team members with new accounts, creating SOPs and Playbooks, developing and implementing systems to motivate employee productivity, and monitoring progress to keep Onboarding on track and on schedule
  • I am also in charge of communicating clear instructions to team members, creating and distributing reports to update the team on their progress and communicating with upper management to determine the best methods for meeting business goals

Onboarding Specialist

Chime Technologies
01.2020 - 01.2022
  • As an Onboarding Specialist, I educate new customers on all aspects of using our CRM and IDX websites, help solve technical problems, and ensure the smooth adoption of our products
  • I own and manage customer relationships from the point of sale through successful implementation
  • I work with sales, customer success managers, product, and support teams both locally and internationally to ensure that each piece of the journey meets customer expectations

Customer Success Manager

Chime Technologies
08.2018 - 01.2020
  • As a Customer Success Manager, I worked with real estate professionals to plan and execute their digital and print marketing strategies
  • The primary focus of this position was centered around lead generation and client support
  • My goal was to help my clients grow their businesses with innovative marketing solutions

Inside Sales Representative

Chime Technologies
05.2017 - 08.2018
  • As an Inside Sales Associate, I achieved maximum results through prospecting while performing consistent follow-up, educated qualified prospects regarding the Geographic Farm and ChimeTechnologies product value, and collaborated with Account Executive and Inside Sales Associate team members for best practices

Territory Specialist

MindStreams EDU
09.2016 - 05.2017
  • As a Territory Specialist, I set appointments for educators to visit schools across the United States and share educational materials on continuing their education
  • I made outbound calls to inform and confirm each client's upcoming appointment and managed multiple clients schedules

Retention Call Center Agent

Cox Communications
05.2011 - 07.2016
  • As a retention agent, I handled inbound calls to assist in 'saving' or retaining clients that were requesting to cancel
  • I successfully retained clients with effective sales and persuasion skills in addition to solid knowledge of the company's products and other carrier products
  • Explained billing, offered promotions, took payments

Sales Associate- Optical

Walmart
03.2006 - 01.2008
  • As a sales associate for in the vision center, I accurately processed orders for eyewear via the POS/SDS system
  • Took optical measurements for patients eyewear
  • Assisted with dispensing eyeglasses and contact lens to patients
  • Performed insertion and removal training of contact lenses to patients
  • Contributed in the marketing of the store by passing out flyers, making PA announcements and participating in Business Builder events
  • Completed inventory count and replenished stock as necessary

Education

Nursing -

Interamerican University
Aguadilla, PR
01.2011

High School Diploma -

International Christian School
Brooklyn, NY
01.2001

Skills

Certification

  • Google Search Advertising, 01/01/20, 01/01/23
  • Google Display Advertising, 01/01/20, 01/01/23
  • Google Digital Sales, 01/01/20, 01/01/23
  • Driver's License

Personal Information

Authorized To Work: Authorized to work in the US for any employer

Awards

Catching New Clients Award, 10/01/17, Award for bringing in the most clients that quarter.

Timeline

Manager of Onboarding Team

Lofty
10.2022 - Current

Lead Onboarding Specialist

Chime Technologies
01.2022 - Current

Onboarding Specialist

Chime Technologies
01.2020 - 01.2022

Customer Success Manager

Chime Technologies
08.2018 - 01.2020

Inside Sales Representative

Chime Technologies
05.2017 - 08.2018

Territory Specialist

MindStreams EDU
09.2016 - 05.2017

Retention Call Center Agent

Cox Communications
05.2011 - 07.2016

Sales Associate- Optical

Walmart
03.2006 - 01.2008

Nursing -

Interamerican University

High School Diploma -

International Christian School

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Darlene Pace