Darlene Pace
Glendale,AZ
Summary
With a passion for fostering strong client relationships and enabling their success, I have led a successful Onboarding Specialist team in the real estate tech industry. Throughout my career, I have consistently driven customer satisfaction, retention, and revenue growth. I always strive to exceed client expectations by leveraging innovative solutions. My dedication to understanding client needs, combined with a strategic approach, empowers me to guide my team in delivering exceptional service and driving impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Onboarding Team
Lofty
10.2022 - Current
- Passionate about fostering strong client relationships and enabling their success, I lead a dynamic Onboarding Specialist team in the real estate tech sphere
- With a proven track record of driving customer satisfaction, retention, and revenue growth, I thrive on leveraging innovative solutions to meet and exceed client expectations
- My dedication to understanding client needs, coupled with a strategic approach, enables me to guide my team to deliver exceptional service and drive impactful results
Lead Onboarding Specialist
Chime Technologies
01.2022 - Current
- As a Lead Onboarding Specialist, I am responsible for overseeing the Onboarding Specialist team and motivating them to complete their job duties effectively
- My duties include training new employees, answering the teams questions, providing team members with new accounts, creating SOPs and Playbooks, developing and implementing systems to motivate employee productivity, and monitoring progress to keep Onboarding on track and on schedule
- I am also in charge of communicating clear instructions to team members, creating and distributing reports to update the team on their progress and communicating with upper management to determine the best methods for meeting business goals
Onboarding Specialist
Chime Technologies
01.2020 - 01.2022
- As an Onboarding Specialist, I educate new customers on all aspects of using our CRM and IDX websites, help solve technical problems, and ensure the smooth adoption of our products
- I own and manage customer relationships from the point of sale through successful implementation
- I work with sales, customer success managers, product, and support teams both locally and internationally to ensure that each piece of the journey meets customer expectations
Customer Success Manager
Chime Technologies
08.2018 - 01.2020
- As a Customer Success Manager, I worked with real estate professionals to plan and execute their digital and print marketing strategies
- The primary focus of this position was centered around lead generation and client support
- My goal was to help my clients grow their businesses with innovative marketing solutions
Inside Sales Representative
Chime Technologies
05.2017 - 08.2018
- As an Inside Sales Associate, I achieved maximum results through prospecting while performing consistent follow-up, educated qualified prospects regarding the Geographic Farm and ChimeTechnologies product value, and collaborated with Account Executive and Inside Sales Associate team members for best practices
Territory Specialist
MindStreams EDU
09.2016 - 05.2017
- As a Territory Specialist, I set appointments for educators to visit schools across the United States and share educational materials on continuing their education
- I made outbound calls to inform and confirm each client's upcoming appointment and managed multiple clients schedules
Retention Call Center Agent
Cox Communications
05.2011 - 07.2016
- As a retention agent, I handled inbound calls to assist in 'saving' or retaining clients that were requesting to cancel
- I successfully retained clients with effective sales and persuasion skills in addition to solid knowledge of the company's products and other carrier products
- Explained billing, offered promotions, took payments
Sales Associate- Optical
Walmart
03.2006 - 01.2008
- As a sales associate for in the vision center, I accurately processed orders for eyewear via the POS/SDS system
- Took optical measurements for patients eyewear
- Assisted with dispensing eyeglasses and contact lens to patients
- Performed insertion and removal training of contact lenses to patients
- Contributed in the marketing of the store by passing out flyers, making PA announcements and participating in Business Builder events
- Completed inventory count and replenished stock as necessary
Education
Nursing -
Interamerican University
Aguadilla, PR01.2011
High School Diploma -
International Christian School
Brooklyn, NY01.2001
Skills
Microsoft Office
Microsoft Excel
Salesforce
Chime CRM
Microsoft Word
Customer Service
Cold Calling
Call Center
Telemarketing
Prospecting
Quota
Google Adwords
JIRA
Inbound Customer Service
Account Management
Management
Lofty CRM
Certification
- Google Search Advertising, 01/01/20, 01/01/23
- Google Display Advertising, 01/01/20, 01/01/23
- Google Digital Sales, 01/01/20, 01/01/23
- Driver's License
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Awards
Catching New Clients Award, 10/01/17, Award for bringing in the most clients that quarter.
Timeline
Manager of Onboarding Team
Lofty
10.2022 - Current
Lead Onboarding Specialist
Chime Technologies
01.2022 - Current
Onboarding Specialist
Chime Technologies
01.2020 - 01.2022
Customer Success Manager
Chime Technologies
08.2018 - 01.2020
Inside Sales Representative
Chime Technologies
05.2017 - 08.2018
Territory Specialist
MindStreams EDU
09.2016 - 05.2017
Retention Call Center Agent
Cox Communications
05.2011 - 07.2016
Sales Associate- Optical
Walmart
03.2006 - 01.2008
Nursing -
Interamerican University
High School Diploma -
International Christian School