Darlene Porter
Atlanta ,GA
Summary
Adept at strategic negotiations and brand awareness development, I significantly enhanced customer satisfaction and sales metrics at Lowes Home Improvement. Leveraging superior organizational skills and empathy, I excelled in bilingual sales and customer support, driving impactful account growth and fostering robust client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Outside Sales Rep
Lowes Home Improvment
Atlanta, GA
01.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and technical details to highlight benefits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Managed accounts by providing solutions that best fit the customer's needs.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Generated sales by prospecting, negotiating contracts and closing.
Pro Sales Specialist
Lowes Home Improvment
Columbus, GA
04.2022 - 01.2024
- Negotiated contracts with vendors, suppliers, and distributors.
- Followed up on inquiries from prospective clients in a timely fashion.
- Upsold products to policyholders and potential new clients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Tracked inventory levels of products and services offered by the company.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
Pro CSA - Fulltime
Lowes Home Improvment
Columbus, GA
03.2022 - 04.2022
Pro CSA - Part Time
Lowes Home Improvment
Columbus, GA
01.2022 - 03.2022
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints courteously and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cashier
Lowes Home Improvment
Columbus, GA
10.2021 - 01.2022
- Welcomed customers, offering assistance to help find store items.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
Manager
Best Pawn & Jewelry
Columbus, GA
05.2017 - 09.2018
- Monitored staff performance and addressed issues.
- Analyzed market trends and competitor activity to inform business strategy.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and trained new employees to meet job requirements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TX03-2019
Some College (No Degree) - Criminal Justice
Columbus Technical College
Columbus, GASkills
- [Language] translation
- Empathy and patience
- Payment collection
- Customer support
- Persuasive negotiator
- Networking
- Sales proposal creation
- Superior organizational skills
- Strategic account development
- Brand awareness development
- National account management
- Strategic negotiations
Languages
Spanish
Full Professional
Certification
- Guatemala Organization - Acknowledgment for Excellent Customer Service
Timeline
Bilingual Outside Sales Rep
Lowes Home Improvment
01.2024 - Current
Pro Sales Specialist
Lowes Home Improvment
04.2022 - 01.2024
Pro CSA - Fulltime
Lowes Home Improvment
03.2022 - 04.2022
Pro CSA - Part Time
Lowes Home Improvment
01.2022 - 03.2022
Cashier
Lowes Home Improvment
10.2021 - 01.2022
Manager
Best Pawn & Jewelry
05.2017 - 09.2018
High School Diploma -
Emma Lee Broady Academy
Some College (No Degree) - Criminal Justice
Columbus Technical College
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