Darlene Rodriguez
Douglasville,USA
Summary
Experienced operational leader skilled in team management and customer service, with a proven track record of improving efficiency and driving results. Adept at handling multiple projects and implementing standard operating procedures. Seeking to leverage expertise in management and scheduling to excel in the new role as {{ Desired JT }}. Dynamic and results-driven Ops Manager with proven track record of leading teams to achieve organizational goals. Proactive and assertive in driving operational efficiency and process improvements. Exceptional communication skills and ability to motivate and inspire teams toward success. Committed to delivering outstanding results and standing out in competitive environment.
Overview
10
10
years of professional experience
Work History
Ops Manager
Dollar tree
Douglasville, USA
10.2021 - Current
- Company Overview: https://www.dollartree.com
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Handling money opening and closing procedure.
- Stocking and pushing out freight in a timely manner.
- Led cross-functional teams to successfully complete projects on time and within budget constraints.
- Https://www.dollartree.com
Front End Manager
Ollies bargain outlet
Douglasville, USA
12.2015 - 10.2021
- Company Overview: https://www.ollies.us
- Managed a team of front end developers to ensure timely delivery of projects and quality assurance.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Planned, organized, and controlled operations of front-end area.
- Trained and mentored team members to achieve front-end operational goals.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Completed point-of-sale transactions, maintaining control of cash at registers.
- Greeted customers entering store, responding promptly to needs.
- Received payment by cash, credit cards, or automatic debits.
- Trained and mentored team members to achieve front-end operational goals.
- Https://www.ollies.us
Skills
- Scheduling management
- Operational excellence
- Business analysis
- Standard operating procedures
- Customer service
- Team leadership
- Management
- Customer relationship management
- Employee training
- Cash handling
- Visual merchandising
Timeline
Ops Manager
Dollar tree
10.2021 - Current
Front End Manager
Ollies bargain outlet
12.2015 - 10.2021