Darlene Smith
Belton,MO
Summary
Experienced banking professional seeking a position to leverage customer service and financial analysis skills with an innovative organization.
Overview
31
31
years of professional experience
Work History
Mortgage Application Processor& Analyst
First State Bank of St. Charles MO
06.2012 - Current
- Collect documentation from clients to underwrite loan applications for multiple government agencies; Fannie Mae, Freddie Mac, FHA, USDA and VA while simultaneously ensuring all banking compliance regulations are maintained.
- Analyzing contracts, tax returns, assets, appraisals, title, insurance policies, court orders, and completing fraud checks in a fast-paced environment while building client relationships and supporting sales staff with problem resolutions.
- Handled confidential client documents with discretion and adherence to privacy regulations.
- Manage pipeline milestones according to required deadlines.
Mortgage Processing Coordinator
Plaza Home Mortgage Services
04.2002 - 06.2012
- Assisted one of the Nation's top mortgage originators as a transaction coordinator working in person with home buyers, agents, underwriters, bank officials, insurance companies and title companies.
- Data collection for underwriting, reconciled settlement statements with clients and taught first time home buyer training courses.
- Achieved customer satisfaction goals by responding promptly to inquiries and addressing concerns professionally.
Administrative Assistant
Hillcrest Bank
05.1993 - 04.2002
- Pioneered automation of mortgage underwriting after working in various banking positions including consumer and commercial lending.
- Compiled weekly reports for the board of trustees.
- Disbursed transaction funds, responsible for all department accounting.
- Submitted bank applications to secondary market investors.
Education
Bachelor of Arts - Management and Human Relations
MidAmerica Nazarene University
08.2009
Associates of Applied Science -
Longview Community College
08.1993
Skills
- Proficient in Microsoft Office
- Microsoft Outlook
- Encompass Mortgage
- Analyst
- Data collection
- Contract Review
- Accuracy and Precision
- Compliance Management
Timeline
Mortgage Application Processor& Analyst
First State Bank of St. Charles MO
06.2012 - Current
Mortgage Processing Coordinator
Plaza Home Mortgage Services
04.2002 - 06.2012
Administrative Assistant
Hillcrest Bank
05.1993 - 04.2002
Bachelor of Arts - Management and Human Relations
MidAmerica Nazarene University
Associates of Applied Science -
Longview Community College
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