Darlene Torres-Legg
Friendswood,TX
Summary
Dynamic Community and Property Manager committed to delivering exceptional customer satisfaction through quality care and proactive engagement. Expertise in fostering strong relationships with residents, along with proficiency in general accounting and financial transactions, ensures seamless operations and effective communication. Recognized for outstanding public relations and marketing coordination, utilizing a solutions-oriented approach to problem-solving while maintaining a goal-driven mindset. Bilingual and hardworking, ready to contribute valuable skills to enhance community experiences.
Overview
11
11
years of professional experience
Work History
Community Manager
Barge Properties
Alvin, TX
03.2025 - Current
- Fostered community engagement through organized events and initiatives to enhance resident interaction.
- Developed and managed social media strategies to promote community programs and increase online presence.
- Collaborated with local businesses to create partnerships that benefited residents and enhanced community resources.
- Led outreach efforts, ensuring effective communication between residents and management for feedback and improvements.
- Implemented conflict resolution strategies, promoting a peaceful living environment and addressing resident concerns promptly.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Communicated effectively with owners, residents, and on-site associates.
Community Manager
SI Communities
Alvin, TX
02.2023 - 12.2024
- I manage two properties for SI Communities and reside on site.
- Receive lease-up bonus when reaching 100% occupancy and monthly bonuses for hitting NOI (Net Operating Income) and renewals.
- Collect rent and close out at zero delinquency.
- Resolve customer issues and inquiries with tack and professionalism.
- Reconcile Final Account Statements and identify discrepancies, resulting in improved accuracy of collection statements.
- Generate weekly, monthly, and annual financial reports for management.
- Closeout monthly financials.
- Process accounts payable and receivable in a timely manner.
- Maintain accurate records of all leasing activities, including tenant agreements, payments, and housing documents.
- Manage and maintain relationships with residents, vendors, and employees.
- Qualify future residents with credit, employment history and background checks.
- Process timesheets, vacation, and PTO request for staff members.
- File evictions and represent SI Communities in court.
- Perform market surveys and submit them to Corporate.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
On-Boarding Admin
Capita/Blue Arrow
Newbury Berkshire, UK
03.2019 - 12.2021
- Remote working for hiring candidates for the Transport of London Night Tube
- Worked on a multi spreadsheet with candidate’s names and personal information, verified documents were correct such as passports, visas, birth certificates.
- Approved candidates for training when all documents and background checks were complete and verified.
- Coordinated with the candidates to ensure training classes were full and replaced candidates if they were not able to attend on that date.
- Addressed inbound calls regarding inquiries and questions about the positions available and training classes.
- Initiated and conducted daily inbound and outbound calls to candidates addressing questions and concerns.
Community Manager
Tarantino
Conroe, Texas
09.2017 - 10.2018
- Lived on site and managed a Senior Community of 88 apartments and two houses.
- Explained terms of lease and regulations to tenants.
- Created, coordinated, and engaged in marketing campaigns.
- Held resident retention functions and various celebrations and events.
- Performed security checks and credit checks for eligibility of prospects prior to leasing an apartment.
- Collected rent and made daily bank deposits.
- Reconciled deposits against ledger. Entered and submitted invoices to be paid by corporate and maintained numbers within monthly budget.
- Issued three-day notices and filed evictions for non-payment of rent.
- Responsible for monthly renewals with rent increases.
- Met time sensitive deadlines for weekly and monthly reports to ensure to close out at zero delinquency and stay leased up.
- Ordered refurbishments for apartments during move in and move outs.
- Managed staff for work orders, cleaning, grounds keeping, pool maintenance, air-conditioning and heating repairs. Dealt with contractors to ensure other projects were on track, such as dog park being built.
- Ordered monthly pest control and maintained curb appeal. Held resident functions and activities for resident functions and activities for holiday parties.
- Interviewed applicants for available jobs and issued disciplinary action when needed.
Assistant Property Manager
DTI Investments
Friendswood, TX
08.2015 - 08.2017
- Delivered an exceptional level of service to students and their parents to properly place them in accommodations.
- Addressed concerns and answered questions regarding the property.
- Collected and posted all rent. Gave property tours.
- Managed maintenance to complete outstanding work orders and managed cleaning staff.
- Assisted Manager with daily duties and in charge when the manager was not available. Closed out at zero delinquency.
Education
High School -
Homestead High School
Homestead, FLParaprofessional Certificate - undefined
Alvin Community College
Alvin, TXSkills
- AppFolio
- Resman
- Bluemoon
- Onesite
- Zego Account Services
- Respage
- Daily operations oversight
- Nexus Payables
- Microsoft Office
- Marketing
- Conflict Resolution
- Effective team management
- Cross-functional teamwork
- Effective Time Management
- Responsive to new challenges
- Customer Service
- Account Payables
- Evictions
- Profit-Based Sales Targets
- Budgeting Skills
- Advertising
- Ability to Multitask
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Problem Solving
LANGUAGES
English
Spanish
Timeline
Community Manager
Barge Properties
03.2025 - Current
Community Manager
SI Communities
02.2023 - 12.2024
On-Boarding Admin
Capita/Blue Arrow
03.2019 - 12.2021
Community Manager
Tarantino
09.2017 - 10.2018
Assistant Property Manager
DTI Investments
08.2015 - 08.2017
Paraprofessional Certificate - undefined
Alvin Community College
High School -
Homestead High School