DARLENE C MENDOZA
YUMA,AZ
Summary
Dedicated, independent and motivated in customer service. Seeking to provide attentive, highly professional service for a dynamic healthcare provider. im a team player, fluent in spanish . I have experience in answering phone calls, data entry, record keeping, filing paperwork, money handling, interpreting, computer knowledge, usage of scanners, printers,fax machines.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Bio Family Clinic
Yuma, AZ
09.2025 - Current
- PERFORM PATIENT CHECK-IN AND CHECK-OUTS
- SCHEDULE APPOINTMENTS FOR NEUROLOGY,ORTHO AND GYNECOLOGY DEPARTMENTS.
- PROCESS AND COORDINATE REFERRALS.
- ASSIST WITH INJURY CARE PATIENT INTAKE AND SCHEDULING.
- MANAGE PATIENT TRASFERS/TRANSITS AND APPOINTMENT COORDINATION.
- CONTACT PATIENTS REGARDING APPOINTMENTS,UPDATES AND SCHEDULING NEEDS
- PROVIDE EXCELLENT CUSTOMER SERVICE WHILE MAINTAINING ACCURATE PATIENT RECORDS.
- ANSWERED INCOMING CALLS, REDIRECTED CALLERS TO THE APPROPRIATE PERSONNEL OR DEPARTMENT AND TOOK MESSAGES AS NEEDED.
Front Desk Receptionist
Primecare Urgent Care
Yuma, AZ
09.2021 - 09.2025
- WELCOMED AND ASSISTED PATIENTS WITH REGISTRATION.
- LOGGED PATIENTS INTO THE SYSTEM AND MAINTAINED ACCURTE RECORDS
- PERFORMED DATA ENRTY AND INSURANCE VERIFICATION
- COLLECTED PAYMENTS REGARDING COPAYS, DEDUCTIBLE
- Maintained patient confidentiality while accurately processing personal information and documentation.
- Monitored waiting area for cleanliness and comfort, enhancing patient experience during visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
REPACKER
CUSTOM PRODUCE
Parlier, CA
08.2019 - 06.2021
- Implemented quality control measures to ensure product integrity and compliance with standards.
- Enhanced warehouse efficiency through timely repackaging of damaged or returned products for resale.
- Developed strong relationships with colleagues, fostering a positive team environment that encouraged collaboration and mutual support.
- Improved product quality by carefully inspecting and sorting items according to specified guidelines.
- Labeled containers, container tags or products.
Volunteer
Welfare Department
Coalinga, CA
03.2010 - 06.2011
- Answered phone calls
- Provided Spanish interpretation services
- Completed filing and recordkeeping task.
Cashier
McDonald's
Coalinga, CA
02.2008 - 05.2009
- Maintained cleanliness and organization of work area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
COALINGA HIGH SCHOOL
Coalinga, CASkills
- Appointment scheduling
- Office organization
- File organization
- Performance improvement
- Data confidentiality
- Fluent in ENGLISH and SPANISH
- Customer assistance and interaction
- Call answering and routing
- Payment processing
Timeline
Front Desk Receptionist
Bio Family Clinic
09.2025 - Current
Front Desk Receptionist
Primecare Urgent Care
09.2021 - 09.2025
REPACKER
CUSTOM PRODUCE
08.2019 - 06.2021
Volunteer
Welfare Department
03.2010 - 06.2011
Cashier
McDonald's
02.2008 - 05.2009
High School Diploma -
COALINGA HIGH SCHOOL