Darlenny Amarante
Paterson
Summary
Highly skilled receptionist with 9 years of experience. Expertise in customer service, office management, and communication. Proven track record of improving office efficiency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
G&S Medical Associates
Paterson, NJ
04.2023 - Current
- Welcomed 100+ visitors each week at front desk.
- Trained new staff on procedures and software applications, fostering a collaborative work environment.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated front desk operations, enhancing patient experience through effective communication and support.
- Resolved customer issues promptly.
- Coordinated with staff, improved service by 15%.
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
Education
High School Diploma -
John F Kennedy
Paterson, NJ06-2023
Skills
- Customer Service
- Administrative Support
- Scheduling Appointments
- Communication Skills
- Multitasking
- Problem Solving
- Time Management
- Microsoft Office
Certification
- Certified Administrative Professional - International Association of Administrative Professionals
- Customer Service Excellence - American Society of Administrative Professionals
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Front Desk Assistant
G&S Medical Associates
04.2023 - Current
High School Diploma -
John F Kennedy