Darlin Castillo
Garland
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, Prior Authorization, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
SOUTHWEST SCOLIOSIS AND SPINE INSTITUTE
Dallas, TX
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Managed client intake processes, ensuring accurate data collection and documentation.
Pharmacy Representative
Exact Care Pharmacy
01.2021 - 01.2022
- Guide and educate callers on their prescription's benefits, use of plan, premiums and status of orders and claims or inquiries.
- Promote information about the pharmacy's services that may benefit customers.
- Ensure that patients or healthcare facilities received the correct prescriptions, and verify patient details to avoid any error.
Customer Service Representative
GLOBE LIFE
McKinney, TX
01.2019 - 01.2021
- Processed high volume of claims, achieving consistent accuracy and speed.
- Collaborated with team to streamline communication, reducing response time.
- Utilized CRM software to track customer interactions, improving data accuracy.
- Managed high-volume customer inquiries, resolving issues efficiently. Improved customer satisfaction ratings and reduced call handling time.
- Provided empathetic support to customers, effectively de-escalating tense situations. Mentored new team members on best practices.
Education
Diploma -
GARLAND HIGH SCHOOL
Garland, TX01-2018
Skills
- Patient scheduling
- Medical record keeping
- Treatment coordination
- Data entry
- Insurance verification
- Prior authorization process
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
SOUTHWEST SCOLIOSIS AND SPINE INSTITUTE
01.2022 - Current
Pharmacy Representative
Exact Care Pharmacy
01.2021 - 01.2022
Customer Service Representative
GLOBE LIFE
01.2019 - 01.2021
Diploma -
GARLAND HIGH SCHOOL