Darlin Castillo
Garland,TX
Summary
Medical professional with proven track record of optimizing office operations and enhancing patient care. Known for reliability and ability to adapt to varying demands. Skilled in medical billing, patient scheduling, and maintaining accurate medical records with high attention to detail.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
SOUTHWEST SCOLIOSIS AND SPINE INSTITUTE
Dallas, TX
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Conduct hands-on training sessions and shadowing opportunities for new staff to ensure understanding and monitoring of daily office tasks.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Pharmacy Representative
Exact Care Pharmacy
01.2021 - 01.2022
- Guide and educate callers on their prescription's benefits, use of plan, premiums and status of orders and claims or inquiries.
- Promote information about the pharmacy's services that may benefit customers.
- Ensure that patients or healthcare facilities received the correct prescriptions, and verify patient details to avoid any error.
Customer Service Representative
GLOBE LIFE
McKinney, TX
01.2019 - 01.2021
- Processed high volume of claims, achieving consistent accuracy and speed.
- Collaborated with team to streamline communication, reducing response time.
- Utilized CRM software to track customer interactions, improving data accuracy.
- Managed high-volume customer inquiries, resolving issues efficiently. Improved customer satisfaction ratings and reduced call handling time.
- Provided empathetic support to customers, effectively de-escalating tense situations. Mentored new team members on best practices.
Education
Diploma -
GARLAND HIGH SCHOOL
Garland, TX01.2018
Skills
- Patient scheduling
- Medical record keeping
- Treatment coordination
- Data entry
- Patient registration
- Fluent spanish
- Data entry proficiency
- Multitasking
Languages
Spanish
Professional
Timeline
Medical Office Specialist
SOUTHWEST SCOLIOSIS AND SPINE INSTITUTE
01.2022 - Current
Pharmacy Representative
Exact Care Pharmacy
01.2021 - 01.2022
Customer Service Representative
GLOBE LIFE
01.2019 - 01.2021
Diploma -
GARLAND HIGH SCHOOL
References
References available upon request.