Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darling Peña

The Bronx,NY

Summary

Dynamic Sales Associate with a proven track record at Xios, excelling in customer service and relationship building. Leveraged exceptional communication skills to boost customer satisfaction and drive sales revenue through tailored product recommendations. Adept at cash register operations and inventory control, consistently delivering results in a fast-paced retail environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Xios
02.2022 - 12.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

A. Philip Randolph Campus High School
The Bronx, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Cash register operation
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Customer needs assessment
  • Sales strategies
  • Meeting deadlines
  • Adapt to diverse groups
  • Cleaning techniques
  • Sales training
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Relationship selling
  • Business development
  • Shipment processing
  • Fraud detection
  • Friendly and outgoing
  • Task prioritization
  • Feedback implementation
  • Excellent communication skills
  • Hospitality and accommodation
  • Goal tracking

Languages

English
Native or Bilingual

Timeline

Sales Associate

Xios
02.2022 - 12.2025

High School Diploma -

A. Philip Randolph Campus High School

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Darling Peña