DARLINGTON IKWUEMESIBE
Oakland,US
Summary
Professional with solid background in business development and sales. Skilled in strategic planning, market analysis, and client relationship management. Strong focus on team collaboration and delivering results. Adaptable, reliable, and equipped with negotiation and communication skills that drive business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER OF BUSINESS DEVELOPMENT AND SALES
Apple Inc.
03.2023 - 04.2024
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Provided direction and mentorship to junior staff members on how best to meet their performance goals
- Identified potential risks associated with business deals before entering into agreements
PRO
Apple Inc.
09.2022 - 03.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Met deadlines while maintaining high-quality deliverables
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Troubleshot minor problems and reported larger technical issues
- Managed and coordinated multiple projects while ensuring timely completion
PRODUCT EXPERT
Apple Inc.
03.2022 - 09.2022
- Researched competitive advantages offered by other companies in order to maintain a competitive edge in the market place
- Developed detailed product knowledge to ensure accurate customer inquiries were answered promptly and accurately
PRODUCT SPECIALIST
Apple Inc.
08.2021 - 03.2022
- Presented products to customers through verbal descriptions or demonstrations
- Reviewed customer orders for accuracy in pricing, quantity and terms
- Met with customers to discuss needs, building rapport and providing product recommendations
- Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings
STORE MANAGER
FedEx office
09.2019 - 07.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
Education
Bachelor of Science - Information Technology Project Management
Southern New Hampshire University
Hooksett, NH07.2028
Bachelor of Science - Marine Sciences
University of Lagos
Lagos Nigeria 07.2011
Skills
- Social Media Marketing
- Sales Presentations
- Competitive Analysis
- Data-driven decision-making
- Team Leadership
- Cash Management
- Relationship building and management
- Payroll Management
- Project Management
- Outstanding communication skills
- Customer Service Management
- Customer Relations
- Problem-Solving
- Customer Service
- Multitasking and Organization
Certification
- Certified ScrumMaster (CSM)
- Fundamentals of Management
- Project Management
- Certified Safe Product Owner/ Product Manager
Timeline
MANAGER OF BUSINESS DEVELOPMENT AND SALES
Apple Inc.
03.2023 - 04.2024
PRO
Apple Inc.
09.2022 - 03.2023
PRODUCT EXPERT
Apple Inc.
03.2022 - 09.2022
PRODUCT SPECIALIST
Apple Inc.
08.2021 - 03.2022
STORE MANAGER
FedEx office
09.2019 - 07.2021
Bachelor of Science - Information Technology Project Management
Southern New Hampshire University
Bachelor of Science - Marine Sciences
University of Lagos
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