Summary
Overview
Work History
Education
Skills
Timeline
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Gary Murphy

Chicago,IL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Comcast
Woodridge, IL
10.2007 - 01.2011
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Sprint
Bolingbrook, IL
11.1999 - 07.2004
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Catering Server

Cage funeral Home
Chicago, IL
10.2018 - 06.2024
  • Collaborated with other staff members on duties assigned for each catered event.
  • Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
  • Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.

Education

Bachelor of Arts - Geography

Chicago State University
Chicago, IL
05-1990

Skills

  • Scheduling
  • Dispute Resolution
  • Team Development
  • Customer Service
  • Positive and professional
  • High-energy attitude
  • Shipping and receiving understanding
  • Complaint Handling

Timeline

Catering Server

Cage funeral Home
10.2018 - 06.2024

Customer Service Representative

Comcast
10.2007 - 01.2011

Customer Service Representative

Sprint
11.1999 - 07.2004

Bachelor of Arts - Geography

Chicago State University

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Gary Murphy