Jocelyn Ruano Munoz
Glen Burnie,MD
Summary
Dedicated front-of-house professional with expertise in customer service and problem-solving. Proven ability to enhance guest experiences and train new staff for optimal performance.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Glen Burnie, MD
03.2024 - 11.2025
- Provided exceptional customer service to enhance guest experiences and foster loyalty.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Engaged in training new staff on operational procedures and customer service techniques.
- Adapted quickly to changing priorities while maintaining high service quality standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate of Applied Business - Marketing Management
Anne Arundel Community College
Arnold, MD05.2028
Academy of Health Professions -
Centered of Applied Technology North
Severn, MD2024
Baking & Pastry -
Centered of Applied Technology North
Severn, MD2024
High School Diploma -
North County High School
Glen Burnie, MD06.2026
Skills
- Customer service
- Payment transactions
- Cash register operations
- POS system use
- Resolving complaints
- Grooming standards
- Effective communication
- Safety compliance
- Team player attitude
- Professional appearance
- Problem-solving
- Foreign language skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
03.2024 - 11.2025
Associate of Applied Business - Marketing Management
Anne Arundel Community College
Academy of Health Professions -
Centered of Applied Technology North
Baking & Pastry -
Centered of Applied Technology North
High School Diploma -
North County High School