Darlyne Reed
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager
The Resource Exchange
09.2023 - Current
- Nursing Facility Case manager for hospitals, assistant living, nursing facilities, and community for programs and waivers
- Enter case notes in multiple systems (CCM) to promote documentation of all client contact, communication, records, and tasks completed for people served daily
- Maintained client and company records utilizing variety of internal and external data management systems to support continuity of care, manage client contacts, support transparency, comply with HIPAA standards, and promote state and federal regulations daily
- Exhibit strong written and interpersonal communication skills to promote clarity of intent with all levels of communication daily
- Critically analyze case documentation, behavioral and medical reports, guardianship paperwork, financial documents, and other data pertaining to promote health and well being of people served daily.
CNA
MGA
03.2013 - 05.2014
- Assisting patients by supporting personal hygiene and daily needs; providing comfort, and transportation
- CNA duties include: Providing patients' personal hygiene by showers/ baths, assisting to restroom, dressing, serving meals and/or feeding, and activities of daily living.
- Maintains patient stability by checking vital signs and weight.
- Maintains work operations by following policies and procedures and documents actions by completing forms, chart recording, reports, logs, and records.
CNA
NTSOC
11.2011 - 03.2013
- CNA position is very multitasking position that involves: Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating Safe, Effective Environment, Pain Management, and Acute/Critical Care
- CNA duties include all patients personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring
- Documenting actions by completing forms, charting/reports logs
- Maintaining work operations by following policies and procedures
- Protecting organization's and patient's value by keeping patient information confidential.
IM Tech III
The County Of El Paso
11.2008 - 08.2011
- Demonstrating understanding of policies and process of human services programs, procedures and computer systems
- Thoroughly trained in county systems: CBMS, DOLE, EBT, SAVE, IVES and other interface programs
- Working knowledge of most county programs: adult / child medicaid, food assistance, long term care, home health care, adult financial programs, and other agency/ community programs
- Training in county rules and regulations, with access as needed
- Duties included: High volume calls and customer service, interviewing clients daily, processing cases and redetermination's daily, assist intake and ongoing units with overtime cases
- Monthly continued training, unit meetings and quality control
- Managed a caseload of over 2,000 clients.
Medical Records Clerk
Siskiyou Home Health
09.2003 - 01.2005
- Duties of medical records clerk includes: Maintaining patient files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence
- Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.
- Notify supervisor of problems or issues; monitors supplies needed; performs other duties as assigned.
- Managed up to 10 -15 employees in medical records team.
Social Worker Assistant / IHSS
The County Of San Bernardino
07.1999 - 05.2000
- Duties of social worker includes: setting up appointments, interviews for IHSS, high volume calls, keeping accurate client records and billing
- Helping assess what type of assistance client needs, client reassessment for in home support services, case monitoring, provider concerns or questions, office duties, such as: phones, filing, faxes, email, computer entry, and organizing client's charts.
- MS Office, MS Excel, CBMS, Multi line phone system
Education
Pikes Peak Community College
Colorado Springs, COShasta College
Redding, CAPsychology
College Of The Siskiyous
Yreka, CASkills
- Problem-Solving
- Management
- Organization and Multitasking
- Documentation And Reporting
- Conflict Resolution
- Care Coordination
- Community Resources
- Data Entry and Analysis
- Referral Coordination
- Patient support
- Annual Case Reviews
- Needs Assessment
- Case Documentation/Management
Community
My volunteer experiences in the community, such as Feed the Children, Red Cross, Women's Dress for Success, and Stuff a back pack for youth/back to school, Care and Share, and Rocky Mountain Inclusive Connections.
References
- Tiffany Santos, (770) 771-1014
- Brandi Wren, (317) 414-5718
- Shawnette Kaminski, (720) 269-6259
Training
I have training in the medical field and in human resources. I was trained in El Paso County in diversity, disabilities, customer service, medical programs, food assistance, medical assistance and cash programs, complete county CBMS/CCM computer systems, and case management. I have training as a nursing assistant; I have been working with aging & youth disabilities for over 10 years. I have lots of experience working with the elderly, children, including special needs children. I am a state licensed certified nurse's aide and have my CPR/AED.
I have also worked as a manager at a spa and restaurant for 6 years, managing up to 15 people.
Certification
- CNA - Certified Nurse Assistant
- PT - Certified Phlebotomy Technician
Timeline
Case Manager
The Resource Exchange
09.2023 - Current
CNA
MGA
03.2013 - 05.2014
CNA
NTSOC
11.2011 - 03.2013
IM Tech III
The County Of El Paso
11.2008 - 08.2011
Medical Records Clerk
Siskiyou Home Health
09.2003 - 01.2005
Social Worker Assistant / IHSS
The County Of San Bernardino
07.1999 - 05.2000
Pikes Peak Community College
Shasta College
Psychology
College Of The Siskiyous
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