Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darnae Etheredge

Spring,TX

Summary

Dynamic server trainer with a proven track record at First Watch, excelling in new employee mentoring and exceptional communication. Skilled in food safety oversight and menu memorization, I foster strong team relationships and enhance service quality, driving successful training outcomes and elevating customer satisfaction. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

9
9
years of professional experience

Work History

Server Trainer

First Watch
03.2021 - 08.2024
    • Trained new team members on restaurant procedures, menu items, and performance strategies.
    • Taught servers to memorize menu ingredients and provide information on preparation methods.
    • Utilized effective communication techniques to support server learning and comprehension.
    • Provided feedback and guidance to help servers develop industry skills and knowledge.
    • Executing store operations and providing support to my team during scheduled shifts.
    • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
    • Established and maintained positive relationships with trainees to drive successful learning outcomes.
    • Monitored new server performance and offered continuous support throughout training period.
    • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Bartender /Key Holder

Brewings Restaurant and Bar
06.2015 - 01.2024
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Server

Italiano's Restaurant
06.2020 - 01.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Science

University of New Mexico
Albuquerque, NM

Skills

  • New employee mentoring
  • Food safety oversight
  • Exceptional communication
  • Team member training
  • Cash handling
  • Allergy awareness
  • Front-of-house display creation
  • Menu memorization
  • Upselling strategies
  • Company policies
  • Strong leadership
  • Staff monitoring

Languages

Spanish
Professional Working

Timeline

Server Trainer

First Watch
03.2021 - 08.2024

Server

Italiano's Restaurant
06.2020 - 01.2021

Bartender /Key Holder

Brewings Restaurant and Bar
06.2015 - 01.2024

Science

University of New Mexico

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