Darneica Campbell
Fort Worth
Summary
Dedicated and detail-oriented professional with over 10 years of experience in customer service, office administration, warehouse operations, and team leadership. Proven ability to manage front office operations, support customers in fast-paced environments, supervise teams, and maintain high levels of accuracy and efficiency. Strong communication, multitasking, and problem-solving skills with a reputation for professionalism, reliability, and excellent client service. Seeking an opportunity to contribute organizational, leadership, and operational strengths within a growing organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Entry/Call Center
Republic Services
Fort Worth, TX
03.2024 - Current
- Directed customer support initiatives through phone, email, and live chat to resolve inquiries and enhance service delivery.
- Identified customer needs and resolved technical issues while providing detailed product information.
- Oversaw accurate entry of customer data into the CRM system to ensure comprehensive record-keeping.
- Cultivated relationships with potential and existing customers to increase sales and showcase new features.
- Achieved excellence in customer satisfaction and operational efficiency metrics.
Data Entry/Office Manager
Executive Workspace
Fort Worth, TX
02.2023 - 12.2025
- Achieved exceptional customer satisfaction by professionally greeting visitors and maintaining front desk security.
- Delivered accurate entry of customer orders into systems, significantly improving order processing precision.
- Streamlined communication by effectively managing phone calls, emails, and visitor interactions.
- Optimized office operations through careful scheduling of meetings and calendar management.
- Maintained budget control by tracking office expenses and ensuring timely supply orders.
- Proactively addressed customer concerns and escalated unresolved issues to supervisory staff for resolution.
- Efficiently handled incoming mail and documentation, ensuring proper sorting and distribution.
- Contributed to a high-performing administrative team in a fast-paced customer service environment.
Warehouse Lead
Amazon Warehouse
Kenosha, WI
04.2018 - 12.2022
- Oversaw warehouse operations, optimizing storage, shipping, and receiving processes for improved efficiency.
- Led teams to surpass productivity, efficiency, and safety standards in a demanding setting.
- Enhanced workforce proficiency in safety practices, operational workflows, and corporate policies through targeted training initiatives.
- Refined daily operational processes while nurturing a culture of continuous improvement.
- Managed the safe and proficient use of RF scanners, pallet jacks, and warehouse machinery.
- Achieved high levels of accuracy and timeliness in tasks, upholding exceptional quality standards.
Customer Service Representative
Verizon
Menomonee Falls, WI
01.2012 - 03.2020
- Delivered tailored customer support for wireless products and services, enhancing customer satisfaction.
- Facilitated customer account management, troubleshooting issues, and device selection to optimize user experience.
- Consistently achieved daily and monthly sales and performance targets, contributing to overall store success.
- Oversaw comprehensive store operations, including cash handling, inventory management, and daily opening/closing responsibilities.
- Cultivated lasting customer relationships through proactive outreach and diligent follow-ups.
- Exhibited professionalism in addressing customer concerns and effectively resolving technical issues.
Education
High School Diploma -
Believers In Christ High School
Milwaukee, WI01.2015
Skills
- Customer Service & Client Relations
- Office Management & Administration
- Data Entry (10-Key, 8,420 KPH, High Accuracy)
- Multi-line Phone Systems
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher)
- Scheduling & Calendar Management
- Team Leadership & Employee Training
- Inventory Control & Order Processing
- Shipping & Receiving Operations
- POS Systems & Cash Handling
- Communication & Problem Solving
- Warehouse Operations & Logistics
- RF Scanner & Order Picking
- Forklift & Pallet Jack Operations
Certification
- Armed Security License
- Guard Card
- First Aid Certification
- Valid Driver's License
- Authorized to Work in the U.S. for Any Employer
Timeline
Data Entry/Call Center
Republic Services
03.2024 - Current
Data Entry/Office Manager
Executive Workspace
02.2023 - 12.2025
Warehouse Lead
Amazon Warehouse
04.2018 - 12.2022
Customer Service Representative
Verizon
01.2012 - 03.2020
High School Diploma -
Believers In Christ High School