Darnell Rodgers
Phillipsburg,NJ
Summary
Dynamic team leader with strong skills in employee coaching and organizational management. Proven track record in enhancing operational efficiency and member satisfaction through strategic planning and process improvements.
Overview
17
17
years of professional experience
Work History
Manager
Anthem Blue Cross Blue Shield
Roanoke, Va
09.2009 - Current
- Developed strategic plans that enhanced member engagement and satisfaction metrics.
- Managed compliance initiatives to ensure adherence to healthcare regulations and policies.
- Coordinated training programs fostering professional development and skills growth among staff.
- Analyzed performance data to identify trends and support informed decision-making processes.
- Implemented process improvements to optimize resource allocation and efficiency standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Medical Office
Liberty University
Lynchburg, VA05-2017
Skills
- Team leadership
- Employee coaching
- Time management
- Analytical and critical thinking
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Training & Development
Timeline
Manager
Anthem Blue Cross Blue Shield
09.2009 - Current
Associate of Science - Medical Office
Liberty University