DARNESHEWA LIPSCOMB
Ellenwood,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TTEC
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Southwest Airlines
08.2018 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist/Building Coordinator
Novitex/JLL
07.2017 - 08.2018
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Fraud Analyst
Total Systems Service
02.2015 - 06.2017
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Cashier/Customer
Sam's Club
11.2012 - 02.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized guest payments.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate/ Cashier
Foot Action
08.2009 - 03.2013
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
Education
Criminal Justice -
Stillman College
Tuscaloosa, Alabama05.2009
High School Diploma -
Henry County High School
McDonough, Georgia05.2008
Skills
- Exceptional Leadership Skills
- Interpersonal/Communication Skills
- Top Sales Performer (6 times)
- Problem Solving /Listening Skills
- Excellent Customer Service Skills
- Multitasking Abilities
- Team Player
- Strong Organizational Skills
- Public Relations
- Time Management
- Analytical Skills
- Call Management
References
References Available Upon Request
Timeline
Customer Service Representative
TTEC
12.2022 - Current
Customer Service Representative
Southwest Airlines
08.2018 - 11.2022
Receptionist/Building Coordinator
Novitex/JLL
07.2017 - 08.2018
Fraud Analyst
Total Systems Service
02.2015 - 06.2017
Cashier/Customer
Sam's Club
11.2012 - 02.2015
Sales Associate/ Cashier
Foot Action
08.2009 - 03.2013
Criminal Justice -
Stillman College
High School Diploma -
Henry County High School