Summary
Overview
Work History
Education
Skills
Professional Licenses And Certifications
Timeline
Generic

DARON JOHNSON

Summary

Experienced insurance sales professional with a solid theoretical background in the healthcare industry. Extensive knowledge of Medicaid/Medicare and Medicare Supplements, coupled with strong clinical skills. Consistently excels in customer relations, maintaining positive and professional interactions. Detail-oriented and passionate, consistently overseeing tasks from start to finish. Proficient in utilizing software applications to optimize workflow management.

Overview

18
18
years of professional experience

Work History

Health Insurance Agent

HealthPlanOne
11.2022 - Current
  • Marketed and supported a range of health insurance products, including Medicare Advantage, Medicare Supplements, and prescription drug plans
  • Proactively generated leads and engaged with existing clients to facilitate policy retention
  • Evaluated client needs and effectively matched them with suitable insurance plans
  • Efficiently processed changes to insurance policies and conducted periodic reassessments of client requirements

Health Insurance Agent

The Real Insurance Lady
09.2021 - 11.2022
  • Actively marketed health insurance products by leveraging leads and initiating contact with prospective clients
  • Conducted comprehensive market research to identify attractive and suitable plans for clients
  • Successfully sought out and developed new clientele through consistent networking efforts

Life Insurance Agent

Senior Life
07.2021 - 07.2022
  • Marketed life insurance products through proactive lead engagement and outreach to new clients
  • Conducted thorough market research to identify client-appealing insurance options
  • Analyzed clients' financial situations to recommend solutions aligned with their long-term financial goals

PBS Specialist

MD Anderson Cancer Center
10.2019 - 07.2021
  • Executed intricate tasks involving in-depth research on patient accounts for professional and facility billing inquiries
  • Managed a high volume of inquiries within patient accounting systems, ensuring timely resolution within 24-48 hours
  • Processed comprehensive insurance information and prepared detailed refund request packages for approval
  • Maintained accounting accuracy by diligently monitoring billing processes and promptly resolving any discrepancies

Provider Services Representative - Provider Service Unit III

Amerigroup (Healthcare Operations)
11.2012 - 10.2019
  • Provided amicable responses to provider and member calls, utilizing sound judgment to make informed decisions regarding claim payment and credentialing matters
  • Delivered appropriate information to members concerning benefits and eligibility
  • Vigilantly reviewed, assessed, and resolved (when possible) denied claims to ensure compliance with billing requirements and accurate claim payment

Inbound Customer Service

ACS INC
04.2010 - 11.2012
  • Actively engaged with patients to address their billing and insurance-related inquiries
  • Skillfully maintained quality assurance by adhering to established protocols and standards (HIPPA) while safeguarding the confidentiality of information and data
  • Developed and demonstrated knowledge of CUBS, EOBs, CPT & ICD-9 & 10 codes, HCFAs, and authorizations

Inside Sales/CSR Litigation Analyst II

O'CONNOR & ASSOCIATES
09.2007 - 03.2009
  • Identified by the legal team as a preferred analyst for proactively soliciting priority clients for property tax litigation purposes
  • Successfully increased the acquisition of high-level clients pursuing property tax litigation services

Education

High School Diploma -

John Foster Dulles
Stafford, TX

BA - Education

Texas Southern University
Houston, TX

Skills

  • Health insurance
  • Negotiation
  • Financial acumen
  • Policy analysis

Professional Licenses And Certifications

  • 37 General Lines Insurance Sales License - Health, Life, Accident and HMO, Houston, TX, 01/01/22, Present
  • 2025 Medicare + Fraud, Waste, and Abuse Training Certificate

Timeline

Health Insurance Agent

HealthPlanOne
11.2022 - Current

Health Insurance Agent

The Real Insurance Lady
09.2021 - 11.2022

Life Insurance Agent

Senior Life
07.2021 - 07.2022

PBS Specialist

MD Anderson Cancer Center
10.2019 - 07.2021

Provider Services Representative - Provider Service Unit III

Amerigroup (Healthcare Operations)
11.2012 - 10.2019

Inbound Customer Service

ACS INC
04.2010 - 11.2012

Inside Sales/CSR Litigation Analyst II

O'CONNOR & ASSOCIATES
09.2007 - 03.2009

BA - Education

Texas Southern University

High School Diploma -

John Foster Dulles

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