Darrell Brown
Detroit,MI
Summary
Adept at staff training and development, with a strong customer service focus, I significantly enhanced client satisfaction and repeat business at Sloppy Crab/Sloppy Chop. Leveraging delegation capabilities and sales acumen, I consistently improved team performance and delivery efficiency at Lasher Ship, mastering both GPS technology and route optimization.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Sloppy Crab/Sloppy Chop
Detroit, MI
06.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Delivery Driver
Lasher Ship
Romulus, MI
12.2014 - 02.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Diploma -
Cody High
Detroit, MI06.1988
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
Timeline
Manager on Duty
Sloppy Crab/Sloppy Chop
06.2020 - Current
Delivery Driver
Lasher Ship
12.2014 - 02.2019
Diploma -
Cody High