Darrell Coley
Marshall
Summary
Enthusiastic customer service representative skilled in providing empathetic support in high-pressure environments. Demonstrates exceptional problem-solving abilities and a proactive approach to meeting customer needs, contributing to an improved service experience. Adaptable and quick to learn, ensuring efficiency in all tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Satellite Solutions
Marshall
02.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on product features and benefits to enhance user experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier/Customer Service
Love's Travel Stops & Country Stores
Carthage
- I worked upfront to take care of people's needs and help check them out.
- I'm very organized and creative and I'm quick on my feet I'm able to make the best out of the bad situation with a willingness to adapt.
- Processed customer transactions accurately and efficiently.
- Assist customers with product inquiries and store navigation.
- Handle cash, credit, and digital payment methods securely.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school diploma or GED -
Texas virtual Academy Hallsville
Hallsville, TXSkills
- Organizational skills
- Computer literacy
- Office experience
- Microsoft Outlook
- Communication skill
- Microsoft Excel
- Administrative experiences
- Progress documentation
- Time management
- Microsoft Word
Additional Information
I’m a fast learner and I’m quick on my feet. I also have a lot of experience multi-tasking successfully while maintaining a level head in stressful situations.
Certification
- Driver's License
- CPR Certification
- BLS Certification
- BC/BE
Timeline
CSR - Customer Service Representative
Satellite Solutions
02.2025 - Current
Cashier/Customer Service
Love's Travel Stops & Country Stores
High school diploma or GED -
Texas virtual Academy Hallsville