Darrell Dunn
Everett,Washington
Summary
Highly skilled Service, Retail, Customer Relations Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
6
6
years of professional experience
Work History
Service Manager
Buffalo Wild Wings, BWW
Everett, WA
07.2023 - Current
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with applicable laws and regulations related to services provided.
- Conducted performance reviews and provided constructive feedback to staff members.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Assistant General Manager
The Original Pancake House
Bothell, WA
03.2022 - 03.2023
- Ensured compliance with company policies, procedures, and regulations.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Managed daily operations of the store, including scheduling and supervising staff.
Sales Representative
Mondelez International
Everett
08.2021 - 05.2022
- Developed and maintained client accounts throughout the area, surpassing sales quotas monthly and ensuring that the product was set up in a professional manner, yet geared towards sales.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
Cashier
Safeway
Everett, WA
09.2020 - 05.2021
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
City Carrier Assistant
USPS
Nashville, TN
04.2018 - 08.2019
- Established and cultivated strategic partnerships with various mail stations throughout the city, guaranteeing secure and precise mail distribution to all destinations.
- Responded to customer complaints regarding their mail service in a professional manner.
- Communicated regularly with supervisor regarding changes in route or schedule.
- Inspected equipment regularly for signs of wear or damage.
- Scanned items into system to record tracking information.
Education
Bachelor of Science - Business Management and Organizational Development
Bethel University
Nashville TN08.2016
Skills
- Workplace Safety
- Customer Service
- Staff Supervision
- Conflict Resolution
- Project Planning
- Schedule Management
- Service Quality Management
- Inventory Management
- Employee Training and Development
- Client Retention Strategies
References
References available upon request.
Timeline
Service Manager
Buffalo Wild Wings, BWW
07.2023 - Current
Assistant General Manager
The Original Pancake House
03.2022 - 03.2023
Sales Representative
Mondelez International
08.2021 - 05.2022
Cashier
Safeway
09.2020 - 05.2021
City Carrier Assistant
USPS
04.2018 - 08.2019
Bachelor of Science - Business Management and Organizational Development
Bethel University
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