Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx Freight
08.2022 - Current
Dispatching city drivers to pickup calls efficiently
Ensuring drivers make deliveries and pickups on time
Overseeing outbound trailers are loading safely and effectively
Deciding how many trailers and head loads to send to destinations
Closing and sealing outbound trailers by cut time.
Freight Handler/Forklift Operator
FedEx Freight
03.2022 - 08.2022
Unload 48' vans from day's pickups and load into 28' pups using forklift
Weigh and dimension every piece of freight
Recoup any damaged or poorly packaged freight
Log all movement or recouping of freight into forklift computer
Trained as road and city dispatch as well as dock supervisor.
Plumbing & Housewares 1st Assistant Manager
Menards
12.2021 - 03.2022
Responsible for sales and team members in plumbing and housewares
Ensured aisles and products were set properly including monthly promotions
Worked alongside receiving department to run overstock freight to sales floor for stockers
Assisted customers and contractors with pipe, fittings, water heaters, and custom order vanities.
Wallcoverings & Pet/Grocery 1st Assistant Manager
Menards
09.2021 - 12.2021
Responsible for sales and team members in wallcoverings, pet, and grocery departments
Ensured aisles and products were set properly
Assisted customers mixing paint and quoting ceiling tile projects
Managed overstock locations and pallets of excess merchandise.
Front End 2nd Assistant Manager
Menards
05.2021 - 09.2021
Oversaw millions of dollars of cashflow, 30 cashiers, the security team and security systems, and emergency systems
Ensured smooth flow of traffic through registers assisting cashiers with issues
Calmed and resolved issues of belligerent customers when necessary
Managed daily reports, cash pickups, and cash discrepancies.
Delivery Coordinator
Menards
10.2020 - 06.2021
Ensured daily deliveries were made in timely fashion
Counted and verified quality of outgoing loads
Assisted truck drivers in creating route for all of day's deliveries
Loaded enclosed trailers and 45' flatbed with loads from furniture to house packages
Acting manager when none on-duty
Set up deliveries with customers verifying information and product.
Order Pick Up & Delivery TM/Forklift Operator
Menards
04.2020 - 10.2020
Acknowledged online orders
Assisted customers and loading their orders into vehicle
Operated propane and electric forklifts and order selectors
Pulled orders off of sales floor.
Farm Stand Manager
Farm Girl
08.2018 - 09.2019
Cashiering
Customer service
Picking and stocking produce
Opening and closing business
Delivery of cash to owner.
Education
Bachelor's degree in Business Administration -
Capella University
Remote
06.2024
Associate of Applied Science - Law Enforcement
Macomb Community College
Sterling Heights, MI
04.2021
Skills
Assistant Manager Experience
Freight Experience
Computer skills
Forklift
Cash handling
Merchandising
Customer service
Microsoft Windows
Certification
Certified in the operation of electric and propane forklifts as well as electric order selectors through Menards, Inc and more recently through FedEx Freight to operate forklifts.
National Response Framework, 02/01/19, Present, Federal Emergency Management Certification IS-00230.d
National Incident Management System, 04/01/19, Present, Federal Emergency Management System Certification IS-00700.b
Fundamentals of Emergency Management, 03/01/19, Present, Federal Emergency Management Certification IS-00230.d