Darren Dougan
Monroe,LA
Summary
Successful and seasoned agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and delivering outstanding service.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Agent
Self Employed Insurance Group
06.2002 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Professional Ice Hockey Player
Monroe Moccasins
10.1997 - 07.2001
- Minimized opponent's score by organizing defensive attacks.
- Learned and followed game and league regulations.
- Adhered to regimen of healthy eating and proper exercise.
- Fostered a positive team environment by supporting teammates both on and off the ice.
- Contributed to team success and profits by engaging fans and promoting loyalty.
- Contributed to community outreach initiatives by participating in charity events and engaging with fans regularly.
- Led the team in scoring each season
- Won fastest skater competition at All-star games
- Cultivated strong relationships with coaches, teammates, and support staff for overall team cohesion.
Professional Ice Hockey Player
Tilburg Trappers
09.1996 - 04.1997
- Elevated the team''s competitive edge with strong leadership qualities and motivational support for teammates.
- Refined skating techniques for increased speed, agility, and balance on the ice surface during games.
- Gained valuable experience playing against top-level competition in various leagues nationally and internationally throughout career progression.
- Enhanced individual skills through rigorous training regimens and personalized coaching sessions.
Education
Psychology
Laurentian University
Sudbury, Ontario 09.1994 - 05.1997
General Studies
Cambrian College
Sudbury Ontario Canada 09.1993 - 05.1994
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Client Retention
- Relationship Building
- Property and Casualty Insurance
- Life Insurance Sales
Timeline
Insurance Agent
Self Employed Insurance Group
06.2002 - Current
Professional Ice Hockey Player
Monroe Moccasins
10.1997 - 07.2001
Professional Ice Hockey Player
Tilburg Trappers
09.1996 - 04.1997
Psychology
Laurentian University
09.1994 - 05.1997
General Studies
Cambrian College
09.1993 - 05.1994