Training new bartenders on drink preparation, customer service, and selling techniques.
Conducting monthly inventories to ensure there are enough supplies.
Maintaining relationships with members of the craft liquor community.
Fostering rapport with customers to encourage repeat business.
Maintained full product knowledge of current menu and specials.
Recored food and drink orders and served customer request to the highest standards.
Student Accounts Specialist & Cashier
Guilford College
Greensboro, NC
05.2023 - Current
Provide excellent customer service and information on a variety of topics related to Student Account Services to students, staff, parents, and community members, via various communication.
Responsible for prompt and accurate posting of incoming payments (Cash, wire transfers, or checks) and scholarship receivables.
Verifies and closes other cashier daily sessions; reconciles department and the organization activity to ensure proper accounting for daily activity; reconciles daily transactions between systems; assigns and removes financial holds on.
Secured sensitive student data.
Store Manager
Lids Locker Room
Greensboro, NC
01.2020 - 03.2023
Provide consistent assessment of each associate's sales performance and work within the store to give feedback on areas of strength and opportunity while keeping ni line with Company objectives.
Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company.
Manage, recruit, hire, train, develop and motivate.
Oversaw merchandising standards during the launch of new products.
Education
Bachelor of Arts - Journalism And Mass Communication
North Carolina A&T State University
Greensboro, NC
05-2015
Skills
Mixology
Sales
Communication skills
MS Office
Customer service
Cash handling
Empathy
Analysis Skills
Supervising experience
POS (Point of Sale)
Timeline
Lead Bartender
Red Lobster
07.2023 - Current
Student Accounts Specialist & Cashier
Guilford College
05.2023 - Current
Store Manager
Lids Locker Room
01.2020 - 03.2023
Bachelor of Arts - Journalism And Mass Communication