Darren Rhoads
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Care position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Team Leader
WALMART, Walmart
03.2022 - 11.2023
- Controlled reduction of loss inventory by protecting company assets.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Wrote reports outlining activities and results.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
Asset Protection Associate
WALMART, Walmart
01.2012 - 03.2022
- Contacted local authorities and apprehended shoplifters.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Wrote reports for internal and external crime, burglary, or theft.
- Kept patrons and employees safe and from criminal activity.
- Built professional relationships with local law enforcement and other related organizations.
- Checked CCTV for evidence of shoplifting.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Asset Protection Manager
WALMART, Walmart
10.2015 - 11.2016
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Controlled reduction of loss inventory by protecting company assets.
- Reviewed tracking system information to uncover and successfully pursue over $90,000 in internal theft.
- Achieved 25% security increase by implementing customer and associate safety protocols.
- Created and maintained records of security incidents and investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.1993
Skills
- Policy Enforcement
- Customer Support
- Customer Service
- Interpersonal Skills
- Attention to Detail
- Organizational Skills
- Data Analysis
- Regulatory Compliance
- Problem Solving
- Proficient in Microsoft Word & Excel
- Team Leadership
- Adaptability
Certification
- Managerial Skills Development Training - 1998 Management, Motivation, and Leadership by Marv Landon, President
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Asset Protection Team Leader
WALMART, Walmart
03.2022 - 11.2023
Asset Protection Manager
WALMART, Walmart
10.2015 - 11.2016
Asset Protection Associate
WALMART, Walmart
01.2012 - 03.2022
High School Diploma -
Chatsworth Charter High School