Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisol Garcia

Grants

Summary

Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 4 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.

Overview

14
14
years of professional experience

Work History

Asset Protection Team Leader

Walmart
02.2021 - Current
  • Built cross-functional relationships with business partners to reduce losses.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Loan Manager

Security Finance, Financial Services
10.2017 - 04.2021
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Helped college students obtain financial aid through loan programs.
  • Monitored pipelines to track and log status of loans.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assessed loan portfolios for compliance with underwriting policies.

Loan Manager

Midwest Finance
09.2015 - 09.2017
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Explained very technical financial information to applicants in easy to understand language.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Assisted customers with completing loan applications and other paperwork.
  • Proactively identified solutions for customers experiencing credit issues.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Customer Service Representative

Western Shamrock Finance
08.2011 - 09.2015
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Business Leadership - Business Leadership

Bellevue University
Bellevue, NE
09-2024

Ged

NMSU
Grants, NM
09-2020

People And Business Leadership -

Bellevue University
Bellevue, NE
09-2024

Business Management -

Bellevue University
Bellevue, NE
09-2024

Skills

  • Incident reporting
  • Access control
  • Loss prevention strategies
  • Policy enforcement
  • Surveillance operations
  • Investigation techniques
  • Surveillance systems
  • Team Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Asset Protection Team Leader

Walmart
02.2021 - Current

Loan Manager

Security Finance, Financial Services
10.2017 - 04.2021

Loan Manager

Midwest Finance
09.2015 - 09.2017

Customer Service Representative

Western Shamrock Finance
08.2011 - 09.2015

Business Leadership - Business Leadership

Bellevue University

Ged

NMSU

People And Business Leadership -

Bellevue University

Business Management -

Bellevue University

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