Darren Thompson
Nottingham,MD
Summary
Leadership expert with demonstrated experience in customer service, sales and a consistent and proven ability to successfully align skills and talents to achieve company goals and objectives. Highly motivated and results-driven self-starter with a talent for mastering tasks efficiently and enthusiastically. Experienced with Microsoft Word, PowerPoint, and Excel. Excellent interpersonal communication skills and proficient in fostering positive professional relationships in teamwork field. Seeking to utilize experience and exceptional work ethic in a leadership role with an organization that values learning and teaching foundational pillars to relationships building to accomplish shared goals.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon
Baltimore, MD
05.2022 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Provided guidance on the implementation of new policies and procedures in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Coached Managers on developing effective sales strategies and building customer loyalty.
- Monitored and evaluated district performance to ensure goals were met.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Youth Development Coordinator
Boys & Girls Club of America
Baltimore, MD
03.2023 - 05.2024
- Participated in team meetings and trainings related to best practices within the field of Youth Development Coordination.
- Provided guidance and support to volunteers working with the youth group.
- Counseled individual clients on personal issues such as self-esteem, decision making, goal setting.
- Planned and implemented recreational activities for youth participants.
- Developed lesson plans that focused on social-emotional learning topics.
- Organized and supervised field trips to educational and cultural destinations.
- Created a safe environment conducive to learning through positive reinforcement strategies.
General Manager/District Training Manager
Finish Line
Various Locations in Ohio
03.2015 - 02.2020
- Promoted to General Manager Columbus, Ohio 2018 (5 million sales volume)
- Sales gain of $200k+ FY2018
- Implemented sales analysis to visual presentation to market best product
- Implemented an options program to increase product visibility
- KPI improvement from #11/15 store in Sales and KPI % in District to #1 performing store in KPI’s #2 store in district in sales % gain for year over year improvement
- #1 store in District and Top 10 store in region in Special Olympics Donations
- Selected as Special Olympics District champion and Regional ambassador for 2019 & 2020 Special Olympic games
- Decreased store shrinkage by 60% on year to year improvement
- Maintained accurate inventory counts to monitor shrinkage and address shortages
- District Training Manager for Manager-in-Training Program (10/2018 to 01/2020)
- Trained and developed 6 MIT through the Store Management Training program
- Recruited, trained and developed associates via web postings, and job fairs at local universities
- Special Olympics Ambassador for District (2017-2018)
Education
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OH12.2021
Associate Degree in Liberal Arts -
Clark State Community College
05.2016
Skills
- Business Development
- Branding
- Sales Management
- Schedule Management
- Supply Chain Management
- Distribution Management
- Business Administration
- Workflow Planning
- Service Quality Improvement
- Customer Relationship Management
- Staff Supervision
- Quality Management
- P&L Management
- Risk Management
- Budget Allocation
- Inventory Control
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Project Management
- Human Resources
- Training and Development
- Visual Merchandiser
- Data Analysis
- Operations Management
Awards/Philanthropy
- ·2019-2020 District 29 Special Olympics Ambassador
- 2017-2018 District 29 Manager of the Year
- Finish Line, 2012- 2020, "Special Olympics"
– Provided assistance with Special Needs participates for track & field and winter Olympic games
- Habitat for Humanity, 2010, Volunteered as assistant to build homes
Timeline
Youth Development Coordinator
Boys & Girls Club of America
03.2023 - 05.2024
Area Manager
Amazon
05.2022 - Current
General Manager/District Training Manager
Finish Line
03.2015 - 02.2020
Bachelor of Science - Organizational Leadership
Wright State University
Associate Degree in Liberal Arts -
Clark State Community College