Darren Waage
Phoenix,OR
Summary
Dynamic and results-oriented professional with a proven track record at Joe Kassab Jewelers, enhancing customer satisfaction through expert customer service and sales expertise. Skilled in teamwork and collaboration, significantly increased sales by coaching associates and optimizing processes. Excelled in problem-solving and time management, ensuring high levels of customer loyalty and satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Associate
Jared The Galleria Of Jewelery
03.2013 - 03.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Store Manager
Joe Kassab Jewelers
01.2004 - 03.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Sales Associate / Diamond and Watches Expert
Carl Greve Jewelers
01.2001 - 01.2004
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts - Business Administration And Management
Portland State University
Portland, ORCertified Sales Associate (CSA of GIA)
Gemological Institute of America-Los Angeles
Culver City, CA04.2004
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Verbal/written communication
- Sales expertise
- Customer Needs Assessment
Timeline
Sales Associate
Jared The Galleria Of Jewelery
03.2013 - 03.2019
Store Manager
Joe Kassab Jewelers
01.2004 - 03.2013
Sales Associate / Diamond and Watches Expert
Carl Greve Jewelers
01.2001 - 01.2004
Associate of Arts - Business Administration And Management
Portland State University
Certified Sales Associate (CSA of GIA)
Gemological Institute of America-Los Angeles
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