DARREN C. HALL
Transportation Management
Jacksonville,Fl
Summary
OPERATIONS SPECIALIST Strategically focused Operations Executive with proven success in driving improvements in productivity, processes, customer service, and profitability. Proficient at categorizing deficiencies and opportunities, problem solving and developing innovative and cost-effective solutions for reducing expenses, enhancing competitiveness, and increasing revenues.
Overview
22
22
years of professional experience
Work History
Operations Manager
US Pack Logistics
Jacksonville, Fl
02.2021 - 05.2023
- Administration of multi-state Transportation and Logistics operations, servicing Pharmaceutical (On Demand /Routed) and Auto-Parts deliveries.
- Facilitated opening of new local and long-haul Pharmaceutical Delivery division, increased driver pool from 6 to 50.
- Spearheaded statewide vaccine deliveries on behalf of Regional Supermarket.
Senior Business Operations Coordinator
United Health Group, National MedTrans
Sandy, UT
06.2018 - 10.2020
- Ensured Provider compliance regarding all State and County rules and regulations for vehicles and drivers along with policies and procedures initiated by, /National MedTrans.
- Proven ability to work independently to coordinate and perform thousands of Non-Emergency Medical Transportation vehicle inspections and driver audits On Site and via Virtual Video
- Established and maintained professional working relationships with over 300 hundred Providers/Contractors in Florida ensuring open communication and high-quality service levels for UHG members.
- Emphasized consistent safety culture on behalf of UHG clients.
Operations Manager
Northeast Transportation Group, LLC, Coastal Cab
Atlantic Beach, FL
01.2015 - 12.2017
- Ensured compliance with all County, State and Federal regulatory agencies.
- Quantify and Qualify service compliance levels.
- Contract Driver attraction, retention, and securement training
- Provided corporate presence at public and social events, liaise with city/government officials and various private sector constituents.
- Documentation, preparation, maintenance, and inspections of over 150 vehicles.
- Supervision of inbound call center. Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
Owner
Wholesaleonthenet/NLS Backup
Largo, Fl.
10.2004 - 01.2014
- Development of software associated with online auction site and onsite/offsite secure data backup, storage, and recovery.
- Managed Day to Day business operations.
General Manager
Jefferson County Yellow Cab
Birmingham, Al.
06.2003 - 04.2004
- Increased Fleet size from 35 to 90
- Established Medical Transportation Division from inception
- Accounts Receivable/Payable
- Profit and Loss, Forecasting, Employee Relations and Annual Business Planning
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Manager
Citi-Cab
Jacksonville, Fl.
04.2002 - 06.2003
- Oversight of City, County, State and Governmental regulatory compliance.
- Implemented installation of computer dispatch software/hardware system in vehicles and communications department.
- Contract Driver attraction, retention, and training procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
General Manager
DanBeth Medical Supplies
Jacksonville, Fl.
01.2001 - 04.2002
- Administration of 70+ daily routes and 120+ employee drivers for city Para -Transit system
- Reduced Overtime from 35% of total payroll down to less than 4%
- Organized start up satellite operations in Alachua and Levy Counties.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor’s - Business Administration, Management/Marketing
University of North Florida
Associate of Arts - undefined
Florida Junior College
Skills
Microsoft Officeundefined
Additional Information
Valid Transportation Worker Identification Card through May 2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Manager
US Pack Logistics
02.2021 - 05.2023
Senior Business Operations Coordinator
United Health Group, National MedTrans
06.2018 - 10.2020
Operations Manager
Northeast Transportation Group, LLC, Coastal Cab
01.2015 - 12.2017
Owner
Wholesaleonthenet/NLS Backup
10.2004 - 01.2014
General Manager
Jefferson County Yellow Cab
06.2003 - 04.2004
Operations Manager
Citi-Cab
04.2002 - 06.2003
General Manager
DanBeth Medical Supplies
01.2001 - 04.2002
Bachelor’s - Business Administration, Management/Marketing
University of North Florida
Associate of Arts - undefined
Florida Junior College
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