Darresha Mason

I worked in the ER department doing patient registration,verifying insurance, collecting payments and making sure patients needs are met..using Athena and Epic systems, im skilled with phressia also

Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

I worked in a 42 bed facility with patients being independent, as well as some with no motor skills, most of which are MVA patients and being quadriplegic..Im skilled in straight catheters, using hoyer lift, gait belt etc.. helped with everyday living , shopping, cleaning, feedinghouse keeping etc.. as well as providing companionship.

• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Completed regular check-ins and progress report for each client.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with self-administered medications.

I worked on the Final line,for one of Michigan Auto Parts Suppliers,assembling right side tail light before trucks are sent for final inspection...Enhanced production efficiency by operating various machinery and equipment in a timely manner.

• Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
• Increased product quality by conducting regular inspections and identifying areas for improvement.
• Collaborated with team members to meet production deadlines, ensuring customer satisfaction.

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress levels through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence and dignity.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.