Darriyell Beasley
Kenner,LA
Summary
Achieved significant customer satisfaction improvements at Holi Services by tailoring solutions to unique client needs and enhancing dispatcher accuracy through a quality control system. Demonstrated exceptional complaint handling and technical knowledge, leading to increased retention rates. Excelled in fast-paced environments, leveraging skills in active learning and follow-up to exceed performance goals.
Overview
9
9
years of professional experience
Work History
Customer Service Dispatcher
Holi Services
Kenner, LA
08.2022 - 06.2024
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
Taxi Dispatcher
ABM Aviation
Kenner, LA
01.2023 - 03.2024
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
Security Officer
Vinson Guard Service, Inc.
New Orleans, LA
07.2015 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bonnabel Magnet Academy High School
Kenner, LA2015
Skills
- Active Learning
- Technical knowledge
- Complaint Handling
- Follow-up skills
Timeline
Taxi Dispatcher
ABM Aviation
01.2023 - 03.2024
Customer Service Dispatcher
Holi Services
08.2022 - 06.2024
Security Officer
Vinson Guard Service, Inc.
07.2015 - 10.2019
Bonnabel Magnet Academy High School