Darryl Broomfield
Memphis,TN
Summary
Dynamic Automotive Service Manager with a proven track record at Midas Auto Service, achieving an 80% increase in productivity. Skilled in customer relations and automotive diagnostics, I excel in training teams and implementing quality standards to enhance service delivery and employee performance. Committed to driving business success through effective resource management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Midas Auto Service
04.2023 - 09.2025
- Achieved 80% increase in productivity in fixed operations, parts and service department.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Increased part shipment ratings by 60% through effective management of recall projects.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
Lead Technician
Midas Auto Service
05.2022 - 03.2023
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Implemented, configured, and optimized safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Adhered to established policies and standards to safely complete projects.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Monitored and enforced safety measures to mitigate hazards.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Service Advisor
Midas Auto Service
11.2021 - 05.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
Automotive Technician
Midas Auto Service
03.2020 - 10.2021
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Education
High School Diploma -
Orr Academy High School
Chicago, ILAutomotive Engineering
Lincoln Technical Institute
Chicago, IL07-1987
Skills
- Customer relations
- Vehicle inspection
- Automotive diagnostics
- State and local regulations
- Quality standards
- Policy administration
Certification
- Late Model ABS Systems & Advanced Brake Diagnostics Tech Training - 2006
- Licensed Automotive Technician - 2008
- Licensed MAintenance & Light Repair Technician- 2008
- ASE Refrigerant Recovery & Recycling Training - 2017
- ASE Refrigerant Recovery & Recycling Training - 2019
- Certified Automotive Service Excellence, Midas Auto Service - 2020
- Perfecting Plastics Training - 2023
Timeline
Automotive Service Manager
Midas Auto Service
04.2023 - 09.2025
Lead Technician
Midas Auto Service
05.2022 - 03.2023
Service Advisor
Midas Auto Service
11.2021 - 05.2022
Automotive Technician
Midas Auto Service
03.2020 - 10.2021
High School Diploma -
Orr Academy High School
Automotive Engineering
Lincoln Technical Institute