Darryl VEAL
Killeen,TX
Summary
Service manager with 20+ years of experience leading maintenance operations, supervising personnel, and managing heavy equipment and facility operations. Proven ability to coordinate work orders, schedule repairs, track maintenance intervals, and ensure high-quality service delivery. Strong background in customer relations, team leadership, and efficiency. Skilled in diagnosing issues, implementing corrective actions, and maintaining high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations, Barracks, & Workflow Supervisor
U.S Army
Fort Hood, TX
04.2023 - Current
- Managed high-volume personnel processing operations, ensuring efficient workflow and timely service completion
- Coordinated scheduling, documentation, and task assignment for incoming and outgoing personnel
- Maintained accurate records and ensured compliance with organizational procedures
- Oversaw daily operations and maintenance of housing facilities, ensuring safe and functional living environments
- Coordinated maintenance requests and tracked work orders for repairs and service needs
- Manage occupancy, inspections, and compliance with safety and quality standards
Inspector General Office (Compliance & Quality)
U.S Army
Fort Hood, TX
09.2020 - 03.2023
- Conducted inspections and audits to evaluate operational effectiveness and compliance with 100% accuracy
- Investigated complaints and identified root causes, recommending corrective actions
- Improved organizational processes and accountability through detailed reporting
- Ensured adherence to establish standards and policies
SVC & Maintenance Mgr (Platoon Sergeant)
U.S Army
Fort Hood, TX
09.2018 - 09.2020
- Supervised and coordinated daily operations of 30+ mechanics and service personnel
- Created, assigned, and monitored maintenance tasks and work order to ensure timely completion of repairs and services.
- Scheduled preventative maintenance and tracked service intervals to reduce downtime and extend equipment life
- Diagnosed equipment issues and implemented corrective actions to maintain operational readiness
- Managed equipment valued in the millions, ensuring accountability, maintenance accuracy, and readiness standards
- Monitored team performance and enforced quality standards across all maintenance operations
- Trained and developed personnel, improving technical skills and overall service efficiency
- Ensured adherence to safety regulations and maintained a safe working environment
Recruiting & Customer Service (Army Recruiter)
U.S Army
Sacramento, CA
09.2015 - 10.2018
- Built and maintained strong relationships with clients (applicants), ensuring a high level 0f service and communication
- Responded promptly to inquires, resolving issues and guiding candidates through processes
- Managed a high-volume pipeline, ensuring timely follow-up and engagement
- Consistently met performance goals through effective communication and outreach
- Developed and implemented recruitment strategies to attract qualified candidates for diverse military roles.
- Conducted thorough interviews and assessments to evaluate candidate suitability for various positions.
Education
Theodore Roosevelt High School
San Antonio, TXSkills
- Work Order & Maintenance Tracking System
- Microsoft Office (Excel, Power Point, Word)
- Scheduling & Workflow Management
- Equipment & Facility Management Systems
- Property operations
- Coordinating Operations
Certification
- Advanced Leadership Course
- Senior Leadership Course
- Master Leadership Course
- Master Resiliency Course
- Inspector General Certification
- Maintenance & Preventative Maintenance Management
- Safety & Risk Maintenance
- Customer Service & Conflict Resolution
Timeline
Operations, Barracks, & Workflow Supervisor
U.S Army
04.2023 - Current
Inspector General Office (Compliance & Quality)
U.S Army
09.2020 - 03.2023
SVC & Maintenance Mgr (Platoon Sergeant)
U.S Army
09.2018 - 09.2020
Recruiting & Customer Service (Army Recruiter)
U.S Army
09.2015 - 10.2018
Theodore Roosevelt High School