Resourceful individual with expertise in risk assessment, policy administration, and regulatory compliance. Known for high productivity and efficient task completion. Strong critical thinking, problem-solving, and communication skills. Committed to staying updated on industry knowledge to contribute to team success.
Overview
5
5
years of professional experience
Work History
Underwriting Support Services
Statefarm-Randstad
Dunwoody, GA
07.2024 - Current
Monitored industry regulations, standards, laws and best practices related to insurance underwriting.
Mail paper policies to customer and agent.
Processed New and Renewal Policies.
Reviewed applications and supporting documents to identify additional documentation needed and make appropriate decisions regarding policy guidelines.
Completed data entry tasks accurately and efficiently.
Vehicle Service Technician
Enterprise Rent-A-Car
Atlanta, GA
09.2022 - 06.2024
Displayed excellent customer service skills while engaging with customers and addressing their automotive requirements.
Diagnosed vehicle issues using specialized tools such as diagnostic scanners, pressure gauges and testing equipment.
Checked electrical components to ensure proper functioning of headlights, turn signals and other accessories.
Tightened all nuts, bolts and screws on vehicles.
Maintained detailed records of all repair work completed in the shop.
Performed preventative maintenance on diesel engines and heavy-duty trucks, including oil changes, tire rotations, brake repairs and filter replacements.
Digital Mail Lead
Canon Business Process Services
Alpharetta, GA
09.2021 - 01.2022
Developed and maintained systems for sorting, prioritizing, and distributing mail within the department.
Monitored incoming mail to ensure timely delivery to appropriate staff members.
Assigned tasks to subordinates and monitored their progress on assigned duties.
Performed regular maintenance on equipment used in the department such as postage meters, scales.
Generated monthly metrics reports summarizing performance indicators such as number of pieces processed per hour or day.
Served as point-of-contact between the Mail Department and external vendors such as courier services or post office representatives.
Center Manager
Ups Store
Brookhaven, GA
01.2020 - 05.2021
Maintained and enforced high customer service standards to ensure quality service delivery.
Managed daily operations of the site, including staff and contractors.
Ensured compliance with safety protocols, regulations and standards.
Developed strategies to improve operational efficiency and reduce costs.
Implemented systems for tracking employee attendance, performance reviews and payroll processing.
Interviewed and hired qualified candidates to fill open staff positions.
Ensured that stock was properly stored in designated areas according to safety regulations.
Education
Associate of Science - Business Technology
Atlanta Technical College
Atlanta, GA
05-2026
Skills
Microsoft Office
Policy Review
Insurance knowledge
Data Interpretation
Influencing business growth
Inventory Management
Financial Management
Team Leadership
Accomplishments
The National Society of Collegiate Scholars (Since 2019)