Darsey Kynett
Helena,MT
Summary
Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing lasting relationships with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I believe a company would benefit from my positive attitude, work ethic and experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Drae's
Helena, MT
05.2010 - 08.2024
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance
- Scheduled interviews for potential candidates
- Managed vendor relationships by ensuring timely delivery of goods and
- Trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Monitored staff performance and addressed issues.
Education
Associate of Applied Science - Business Management
Helena College University of Montana
Helena, MT05-2013
Skills
- Operations Management
- Performance Management
- Workforce Management
- Marketing
- Product Management
- Team Leadership
- Schedule Preparation
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Cross-functional team management
- Customer Service
- Customer Retention
- Documentation And Reporting
- Staff Training
- Decision-Making
- Social Media Promotion
- Recruiting and Hiring
- Employee Scheduling
- Performance Evaluation
Certification
- SafeServ and RASS certified
Affiliations
- I coach Babe Ruth Baseball in the Helena community as well as being involved in many charitable functions ranging from organizational fundraisers for the Humane Society all the way to booster functions for the local schools and fire departments. I take pride in doing things that give back to the community.
Timeline
Manager
Drae's
05.2010 - 08.2024
Associate of Applied Science - Business Management
Helena College University of Montana