Darshan Pandit
Chicago,IL
Summary
Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
Alliance Ground International
05.2023 - 11.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Education
B.S On Going
Northeastern Illinois University
Chicago, IL12.2027
Skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Strong Organization
- Ticketing knowledge
- Computer Terminal Operations
Timeline
Passenger Service Agent
Alliance Ground International
05.2023 - 11.2023
B.S On Going
Northeastern Illinois University