Daryl Armour
Hockley,TX
Summary
Committed IT job seeker with a history of meeting company needs using consistent and organized practices, customer service, multitasking abilities, technical and troubleshooting skills. Comfortable in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cutomer Technical Support- Overnight Remote
Tandem Diabetes Care Inc.
US-remote, TX
04.2024 - Current
- Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the need of each contact with the goal of achieving the highest resolution. Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental Standard Operating Procedures SOPs.
Property Manager
The Goldman Group
Brooklyn, NY
06.2014 - 08.2023
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Relationship Banker
J.P Morgan Chase
Queens, NY
06.2011 - 05.2014
- Entered new account information into computers and filed related forms and other documents.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Call Center/Technical Customer Service Representative
T-Mobile
Queens, NY
07.2009 - 05.2011
- Tracked progress on open cases, escalating more complex issues when appropriate.
- Provided technical assistance to customers over the phone and through email.
Education
High School Diploma -
A Phillip Randolph Campus High School
New York, NY06.2006
Skills
- 40 WPM
- CRM Trained
- System Troubleshooting
- Technical Support
- Customer Service
- Call Center Operations
Certification
Try Hack Me Participant
International Information System Security Certification Consortium Member
Series 6 Investment Company Products/Variable License
Series 63 The Uniform Securities Agent State Law License
References
References available upon request.
Timeline
Cutomer Technical Support- Overnight Remote
Tandem Diabetes Care Inc.
04.2024 - Current
Property Manager
The Goldman Group
06.2014 - 08.2023
Relationship Banker
J.P Morgan Chase
06.2011 - 05.2014
Call Center/Technical Customer Service Representative
T-Mobile
07.2009 - 05.2011
High School Diploma -
A Phillip Randolph Campus High School