Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Daryl Armour

Daryl Armour

Hockley,TX

Summary

Committed IT job seeker with a history of meeting company needs using consistent and organized practices, customer service, multitasking abilities, technical and troubleshooting skills. Comfortable in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Technical Support- Overnight Remote

Tandem Diabetes Care Inc.
US-remote, TX
04.2024 - Current
  • Served as first point of contact for incoming technical service calls and emails.
  • Documents every call into a Client Relationship Management (CRM) system.

Property Manager

The Goldman Group
Brooklyn, NY
06.2014 - 08.2023
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.

Relationship Banker

J.P Morgan Chase
Queens, NY
06.2011 - 05.2014
  • Entered new account information into computers and filed related forms and other documents.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.

Call Center/Technical Customer Service Representative

T-Mobile
Queens, NY
07.2009 - 05.2011
  • Tracked progress on open cases, escalating more complex issues when appropriate.
  • Provided technical assistance to customers over the phone and through email.

Education

High School Diploma -

A Phillip Randolph Campus High School
New York, NY
06.2006

Skills

  • 40 WPM
  • CRM Trained
  • Working knowledge of Microsoft Azure & osTicket
  • System Troubleshooting
  • Technical Support
  • Customer Service
  • Call Center Operations

Certification

  • CompTIA Security + Certification
  • (ISC)² Certified Cybersecurity Professional
  • Try Hack Me Participant
  • Professor Roger's Cyber Lounge
  • Josh Madakor's CourseCareers Information Technology

Timeline

Customer Technical Support- Overnight Remote

Tandem Diabetes Care Inc.
04.2024 - Current

Property Manager

The Goldman Group
06.2014 - 08.2023

Relationship Banker

J.P Morgan Chase
06.2011 - 05.2014

Call Center/Technical Customer Service Representative

T-Mobile
07.2009 - 05.2011

High School Diploma -

A Phillip Randolph Campus High School
Daryl Armour