Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Daryl Blackston

Philadelphia,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Forman Mills
Philadelphia , PA
12.2020 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Representative

Strawbridges Department Store
Philadelphia , PA
02.2002 - 01.2006
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Fashion And Business Marketing

The Fashion Institute of Technology
New York, Ny
01.1996

Psychology

Fisk University
Nashville, TN
08.1989

Skills

  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Merchandise Arrangements
  • Cash Register Operations

Timeline

Customer Service Representative

Forman Mills
12.2020 - 03.2021

Sales Representative

Strawbridges Department Store
02.2002 - 01.2006

Fashion And Business Marketing

The Fashion Institute of Technology

Psychology

Fisk University

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Daryl Blackston