Dasha Kubitz
Mount Vernon,WA
Summary
Accomplished Store Manager with 15+ years of customer service and team leadership. Trained and developed up to 30 employees to meet both corporate and personal development objectives.
Including overseeing multi-store.Renowned for driving strategic business development and executing innovative project leadership that significantly elevates sales performance and customer experience. Demonstrates exceptional senior leadership in workforce planning and visual merchandising, with a proven track record in fostering team development and operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
Hugo Boss
Marysville, Washington
01.2023 - 06.2024
- Managed a store budget of $4M.
- Manage daily operations for 2 locations and activities of a team consisting of 3 assistant managers, 10 associates, and 15+ sales staff
- Increased sales by 39% over a period of a year
- Supervised store operations and communicated areas of concern,increasing efficiency by 11%
- Devised solutions to customer service complaints and product issues, improving customer satisfaction by 27%
- Assessed customer needs by asking leading questions, increasing customer satisfaction by 8%
- Earned Store of the Month 6 times
- Designed monthly front window displays, increasing revenue on displayed items by 39%
- Upsold newest items, increasing sales revenue by 12%
Store Manager
Brooks Brothers
Marysville, Washington
10.2022 - 01.2023
- Developed strategies to maximize sales by 39%.
- Established customer service standards and monitored staff compliance.
- Managed inventory tracking and physical inventory counts to minimize loss by 10%.
- Quickly determined customers needs, and developed a solution to fit the scope.
- Recommended products and services based on customer needs, increasing monthly revenue by $2,060.
- Maintained 3 registers and cash drawers with 97% accuracy.
- Managed a store budget of $2.5M.
- Executed corporate merchandising directives with precision, contributing to the store's reputation for excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reduced employee turnover by 15% due to improvements in training and scheduling.
Store Manager
Van Huesen
Blaine, Washington
06.2008 - 12.2020
- Oversaw and managed multiple store locations, leading team to achieve top performance in sales and customer satisfaction
- Managed a store budget of $1M, reducing operational costs by 15% through effective inventory management and vendor negotiations.
- Developed and implemented a visual merchandising strategy that resulted in a 10% increase in sales and a 5% increase in average transaction value.
- Trained and coached a team of up to 25 employees, resulting in a 30% improvement in customer service scores.
- Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency by 8%
- Screened candidates, performed interviews, and hired and trained 12 new associates
- Scheduled employees for shifts, considering preferences and availability to increase employee satisfaction.
Education
Certificate - CNA
Skagit Valley College
Mount Vernon, WA07-2009
Certificate - Accounting
Skagit Valley College
Mount Vernon, WA06-2008
Skills
- Proficient in Microsoft office
- Payroll Management
- Operations Management
- Customer Service Management
- Team motivation
- Sales Strategies
- Recruiting and Hiring
- Inventory Control
Timeline
Store Manager
Hugo Boss
01.2023 - 06.2024
Store Manager
Brooks Brothers
10.2022 - 01.2023
Store Manager
Van Huesen
06.2008 - 12.2020
Certificate - CNA
Skagit Valley College
Certificate - Accounting
Skagit Valley College