Dashad Palmer
T-Mobile
Saint Louis ,MO
1
Language
6
years of professional experience
Results-driven professional with expertise in customer service and order processing. Notable for critical thinking and active listening skills, contributing to improved response times and customer satisfaction.
Results-driven customer service representative with expertise in problem resolution and order processing. Proven track record of enhancing customer satisfaction and streamlining workflows through active listening and critical thinking.
Work History
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries and complaints through multiple communication channels, ensuring high satisfaction levels.
- Provided expert guidance on product features and services to enhance customer understanding and engagement.
- Collaborated with team members to streamline service processes, improving response times for customer requests.
- Exhibited professionalism and tranquility in communications with team members and customers, supporting steady workflow.
Order Processor
1 Year 6 Months- Processed high-volume orders accurately using SAP software to ensure timely delivery.
- Implemented best practices for order processing, enhancing overall workflow efficiency.
- Collaborated with warehouse teams to optimize order fulfillment and inventory management.
- Utilized electric pallet jacks and sit-down forklifts to ensure timely order fulfillment and product replenishment.
- Assisted in training new team members on order entry systems and procedures.
Warehouse Forklift Operator
1 Year 5 Months- Operated forklifts to efficiently move and stack inventory within warehouse environment.
- Loaded and unloaded freight from trucks, ensuring accurate placement in designated areas.
- Conducted regular safety inspections of forklift equipment to ensure compliance with regulations.
- Collaborated with team members to optimize workflow and enhance productivity during peak periods.
Education
High School Diploma
- Automotive Engineering , Computer Technology
Skills
Order processing
Customer service
Critical thinking
Active listening
Data entry
Problem resolution
Conflict resolution
Computer proficiency
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
08.2024 - 05.2026Read More
Order Processor
PepsiCo
11.2021 - 05.2023Read More
Warehouse Forklift Operator
YRC Freight
02.2020 - 07.2021Read More
Ranken Technical College
from Automotive Engineering , Computer Technology
Read More
McCluer North Highschool
High School Diploma
Read More