Dashana Jones
Charlotte,United States
Summary
Dynamic Customer Service Representative with over a decade of experience dedicated to enhancing customer satisfaction through exceptional problem-solving and communication skills. Proven expertise in inventory management, route optimization, and cultivating positive team environments contributes to operational efficiency and team cohesion. Eager to transition into a call center role, bringing a strong commitment to customer engagement and service quality that drives overall team success. Results-oriented professional focused on creating memorable customer experiences while fostering collaborative workplace dynamics.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
Concord, NC, United States
05.2021 - 06.2025
- Delivered packages efficiently, maintaining a 98% on-time delivery rate.
- Optimized routes to reduce fuel consumption and increase daily deliveries.
- Fostered positive customer relationships, resolving delivery issues promptly.
- Collaborated with warehouse team to streamline loading processes.
- Achieved accurate package sorting and scanning, lowering error rates.
- Maintained meticulous records of deliveries and vehicle condition.
- Mentored new drivers on route optimization and customer service best practices.
- Contributed to a positive team environment.
Customer Service Rep
Iqor
Charlotte, NC, United States
01.2018 - 03.2020
- Improve customer satisfaction by providing timely solutions and account navigation support.
- Utilized problem-solving skills to address customer inquiries, enhancing service quality.
- Contributed to team success by collaborating on complex account issues and sharing insights.
- Resolved intricate problems for T-Mobile business accounts through effective call management.
- Streamlined account navigation, enhancing customer satisfaction and efficiency.
Customer Service Rep
Circle K
04.2016 - 05.2017
- Stocking and inventory was also apart of the job description.
- Ensured exceptional customer service while managing store cleanliness, gas pump operations, and inventory.
- Streamlined stocking processes for improved efficiency.
- Meticulously maintained store aesthetics, conducted thorough gas pump inspections, and implemented precise inventory management techniques.
- Analyzed customer patterns to anticipate needs, resulting in proactive service.
- Evaluated inventory trends to minimize stockouts and overstock situations.
Cashier/Hbc
Food Lion
09.2014 - 10.2015
- Stocking, inventory, and ordering was also of my job with.
- Managed cash transactions with precision, ensuring customer satisfaction.
- Maintained cleanliness standards while overseeing stock replenishment and inventory management.
- Fostered positive team dynamics, coordinating with colleagues to ensure smooth operations during peak hours.
- Assisted in training new hires on POS systems and store protocols.
Education
Cosmetology -
Empire Beauty School
Charlotte NC High School -
West Charlotte High School
Charlotte, NC06.2015
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Resolve Conflict
- Communication
- Computer
- Time Management
- Customer Engagement
- Service Quality
Personal Information
- Title: Customer Service Representative
- Date of Birth: 06/09/97
Timeline
Delivery Driver
Amazon
05.2021 - 06.2025
Customer Service Rep
Iqor
01.2018 - 03.2020
Customer Service Rep
Circle K
04.2016 - 05.2017
Cashier/Hbc
Food Lion
09.2014 - 10.2015
Cosmetology -
Empire Beauty School
High School -
West Charlotte High School