Lease, files, go on site to property to ensure the condition before move in.
Place lock boxes, remove lock boxes.
Handle all move in applicants.
Changing Homelessness, Strive to Thrive, DCA, also assist regular income applicants
Community Manager
CAHEC Management Inc fka Boyd Management Inc
Albany, GA
04.2022 - 06.2026
Leasing from beginning to end, rent collection, putting in work orders in Happy Co, reinforcing lease, files, compliance.
Annual recertifications, pick vendors, make sure all bills are paid.
Attend court for disposseory.
Tax credit property, system used Yardi.
Code Enforcement Inspector
Albany Police Dept
Albany, GA
03.2020 - 04.2022
Day to day operations included collecting data, entering reports into system.
Daily observation of different particular properties that may be a citizen complaint or a situation that you may notice in daily route of the community.
Daily communication with citizens, property owners.
Some observations include in house inspections of complaints, that are sometimes taken to court.
Customer Service Agent - Call Center
AT&T
Albany, GA
10.2017 - 03.2020
Answering calls, warm welcome, appreciate, show empathy, resolve issue, make offer and overcome objections.
Bill review, take payments, process credits and adjustments, close sales, change lines.
Assisted customers waiting for check out in a grocery store.
Scanned items, requested price checks, honored coupons, collected payment and administered change as appropriate.
Collected, counted, and disbursed money, performed basic bookkeeping, and completed banking transactions.
Ensured the store's front end opened and closed properly with the shift's monetary transactions reconciled.
Oversaw daily store accounting functions, and performed and reported weekly closeouts.
Ensured team members greeted, assisted, provided efficient service and thanked customers in a prompt, courteous, friendly and professional manner.
Worked daily with front end manager to assign tasks to front end team members.
Troubleshot problems with front end equipment through self-help icons on computer desktops or by contacting the retail service help desk as needed.
Enforced the company's standards for safety, proper food handling practices, sanitation and productivity are maintained.
Provided prompt, accurate and friendly service to our customers through the achievement of Harvey's Supermarket customer service standards.
In-Store Coordinator
WINN-DIXIE
Albany, GA
08.1999 - 09.2006
Opened and closed the front, reconciling the shift's monetary transactions.
Determined and ordered an appropriate amount of money for daily business.
Coordinated and managed hiring and on-boarding process including handling job postings, prescreening selected candidates, scheduling interviews for the store director, completing new hire paperwork and maintaining and updating team member files.
Ensured customers were greeted, assisted, and friendly services were provided by team members.
Addressed customer issues or complaints and resolved to full satisfaction of the customers.
Ensured the front end, exterior, and parking lot areas were well maintained and met or exceeded company standards for appearance.
Summary
Great customer service skills, sales, troubleshooting, work from home.